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The casino isn't paying me my money after winning a single table tennis bet. Support told me it would take a maximum of 72 hours, but that's already passed, and they haven't sent me my money.

I didn't even receive an email with the withdrawal request... it's pathetic...

When you chat with agents, they always reply with the same messages: that they're having problems with the withdrawal amount... or that the financial department is handling it and that they can't do anything.

They are all excuses for not paying a dollar.

el casino no me paga mi dinero tras ganar una sola apuesta de tenis mesa. Me dijeron en soporte que maximo serian 72 horas, estas ya han pasado y no me han mandando mi dinero.

Ni siquiera me llego un correo electronico de la solicitud de retiro.. es penoso...

cuando hablas por chat con agentes, siempre te contestan los mismos mensajes, que estan teniendo problemas con la cantidad de retiros.. o que eso lo lleva la area financiera y que ellos no pueden hacer nada..

todo son escusas para no pagar un dolar.

Dear User639731558,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

It's been 14 days now, unfortunately, and at no point have I been asked for KYC.

I try to communicate by email and I never get a response.

What's more, now on my account, they have banned my IP and they won't let me open the support chat.

I can only open support chat without a mini account started.

They always say the same thing: there is a lot of delay in the finance department.

Please try to contact them.

Han pasado ya 14 dias por desgracia, en ningun momento me han pedido KYC.

me intento comunicar por email y nunca tengo respuesta.

es mas, ahora en mi cuenta, me han baneado la IP y no me dejan abrir chat de soporte.

solamente puedo abrir chat de soporte sin mincuenta iniciada.

ellos siempre dicen lo mismo que hay mucho delay en el departamento de finanzas.

porfavor intentar contactar con ellos.

Now I can't even contact them. They've disabled the support option. I try to click on it, but I can't access it. They've blocked my support option by IP. If I use my mobile data with another IP, I can use the support option, but as soon as I end the conversation, they block me from using that IP again.

It's unfortunate, they haven't answered my emails for 14 days.

I no longer have a human way of contacting them, I need help please.

I can attach all the evidence you need to make your job easier, Kristina.

Here are some screenshots where they themselves promised me more than 14 days ago that I would have the withdrawal ready within 72 hours at the most.

It's still pending! And I can't reach them through any means of communication. They're scammers.

Ahora no puedo ni contactar con ellos, me han deshabilitado la opcion de soporte. a la que intento darle click, no puedo entrar en ella, me han bloqueado la opcion de soporte por ip, porque si utilizo mis datos moviles con otra ip, si que puedo usar la opcion de soporte pero a la que finalizo la conversacion me vuelven a prohibir esa ip para soporte...

es lamentable, no me contestan a los correos electronicos desde hace 14 dias.

Ya no tengo forma humana de poder contactar con ellos, necesito ayuda porfavor.

Puedo adjuntarte todas las pruebas que necesites para facilitarte tu trabajo Kristina.

aqui te dejo capturas de pantalla donde ellos mismos hace mas de 14 dias me prometieron que en maximo 72 horas iba a tener el retiro ya listo.

Todavia sigue pendiente! y sin poder hablar con ellos por ninguna via de comunicacion, son unos estafadores.

Good morning, please, I need your help now. Ybets doesn't even respond to my support messages. Even when I manage to get in touch with them...

I need you to please quote them here, and get in touch with them to see if they respond.

thank you so much

Buenos dias, porfavor necesita ya ayuda vuestra, ybets directamente no me contesta ni a los mensajes de soporte, cuando logro de alguna manera ponerme en contacto con ellos...

necesito que porfavor los citeis aqui, y os pongais en contacto con ellos a ver si asi responden..

muchas gracias

Now, on top of that, they've canceled my withdrawal! And they haven't even asked for any documentation or anything! I can't figure out why they canceled it since I can't open a chat with them. They've blocked my IP address from using the support option.

ahora encima me han cancelado mi retiro! y ni tan siquiera me han solicitado documentacion ni nada! no puedo saber porque me lo han cancelado ya que no me deja abrir chat con ellos, me tienen la ip bloqueada para la opcion de soporte.

After more than 30 days of waiting, they've suddenly cancelled my withdrawal, and they're telling me they have to check with the game provider to ensure fair play.

Come on, excuses to keep my money, and see if I lose it by playing more.

THEY ARE SCAMMERS

despues de mas de 30 dias esperando, ahora de repente me han cancelado el retiro, y me estan diciendo que tienen que comprovar con el proveedor de juego que haya habido un juego justo.

Vamos excusas para retenerme el dinero, y ver si asi lo pierdo jugando mas.

SON UNOS ESTAFADORES

Thank you for your reply, User639731558. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Did you accumulate your winnings with or without an active bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Thank you so much for responding Kristina, really, for all the help provided.

No, I haven't made any successful withdrawals. This would be the first one I've tried and they suspended it after waiting a long time!

No, I haven't accumulated bonus winnings or anything like that.

Please, Kristina, I beg you to contact them so they can explain. Everything I can provide is already in this chat.

Their empty promises, stating that I would have the money within 72 hours, also proof that they have cancelled my withdrawal, stating that they have to check with the game provider... (they do this to gain time) and that you end up losing all your money!

I'll also leave you the email here that I sent them, where I obviously haven't received a response.

They also no longer answer my website support questions. In short, they are scamming me!

I need your help, thank you very much.

muchas gracias por responder Kristina de verdad, por toda la ayuda brindada.

No, no he realizado ningun retiro exitoso, este seria el primero que intento hacer y ellos me lo han suspendido despues de estar esperando mucho!

No, no he acumulado las ganancias de bono ni nada por el estilo.

Porfavor kristina te ruego que contactes con ellos para que den explicaciones, todo lo que te puedo aportar esta ya en este chat.

Las promesas vacias de ellos, indicando que en 72 horas tendria el dinero, tambien la prueba de que me han cancelado el retiro, indicando que tienen que comprovar con el proveedor de juegos.. (eso lo hacen para ganar tiempo) y que asi acabes perdiendo todo tu dinero!!

tambien te dejare el mail por aqui que les envie, donde obviamente no he tenido respuesta.

Tampoco me contestan ya mas al soporte de la pagina web, en definitiva, me estan estafando!

Necesito tu ayuda, muchas gracias.

Please help me, it's been many days now... I don't even have a response from you...

Porfavor ayudarme han pasado muchos dias ya.. no tengo ni respuesta vuestra..

Thank you very much, User639731558, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear User639731558,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Ybets Casino representative to join this conversation.

Dear Ybets Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Dear User639731558 and Casino Guru,

We have relayed all the information to our KYC Department.

Please be assured that your request is under review and will be addressed at the earliest opportunity.

We sincerely apologize for any inconvenience this delay may have caused and express our gratitude for your understanding and patience throughout this period.

Respectfully,

Ybets Casino Representative

Dear Ybets Casino,

We will be waiting for your update.

It's a disgrace, ybets casino. Don't lie! Because at no point have I been asked for any KYC documents. Besides, you haven't answered my emails for almost two months.

You are nefarious and scammers.

es una verguenza ybets casino, no digais mentiras! porque en ningun momento se me ha preguntado por ningun documento de KYC, a demas llevais casi 2 meses sin contestarme a los correos electronicos.

Sois nefastos y unos estafadores.

Dear User639731558 and Casino Guru,

We have checked the account, and currently, there are no funds available on the balance, and there are no active withdrawal requests at this time.

Should you need any further information, feel free to let us know.

Respectfully,

Ybets Casino Representative

Dear User639731558,

Could you please confirm, you have no funds left to withdraw at the moment?

Dear User639731558,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Mirka
Casino.Guru