Ybets Casino - Pelaajan kotiutus on takavarikoitu.

This is the review i placed on trustpilot, i have attached a youtube link (private) showing the video of winning the funds fairly and complying with the bonus terms and terms and conditions of the site. I used a deposit bonus of 80, activating it with a max cashout of 800. After the max cashout(YBS currency) I played on with USDT (withdrawl to my own wallet) and handed in 328 YBS, as I had 1128 and i could only cashout 800 by the bonus terms. After cashing out I played fairly my own funds and won 107.750 USDT/ USD I have made a video (private): [removed by casino.guru admin]

Showing that I won fairly, 2 days later they have taken the funds saying I didnt comply with the terms and conditions and that there was a maximum withdrawal amount, which is stated nowhere. I wrote the following review on trustpilot. For the past 2 months I have contacted them daily and they ignore me, when i e-mailr egarding the site being offline I get a response within an hour. I have send over a 100 e-mails and they just ignore everything regarding taking my money. It i a sufficient amount and hopefully you can help out as your trustscore could be highly impacted I assume.

I played here for 1.5 years and now that I made a big win, they took my funds illegetimatly. In my video they its clearly shown, starting with the bonus terms, playing through the YBS currency, cashing out to usdt and playing on with my own money.

 I did use a bonus, as my videoproof shows: I transferred the bonus funds to my own funds after completing from YBS currency to USDT. The max cashout was in place as 1YBS= 1 USDT, my cashout was limited to 800 YBS. When I tried transferring 1328 YBS (bonus funds), I was rewarded with 800 USDT, completing the bonus. After that I continued playing with USDT (my own money, without a bonus) and I made the 100+k, They took the money under false pretences. First they told me it was the bonus terms 2.10:

'It is important to note that many bonuses come with a maximum cashout limit. When withdrawing the total amount, any excess funds above the limit will be deducted. For instance, let's consider a scenario where a player receives 30 YBS with a maximum cashout limit of 150 YBS. If this player wins 800 YBS and decides to withdraw the entire amount, only 150 YBS out of 800 YBS will be converted to the USDT balance, while the remaining 650 YBS will be deducted automatically. Similarly, if the player chooses to withdraw only 50 YBS out of 800 YBS, 50 YBS will be converted to USDT, and the remaining balance will be deducted to 100 YBS, which equals 150 YBS maximum cashout limit.'

As shown in the video I complied with these terms, In all of your terms and conditions, nothing is said about withdrawal, even in your terms and conditions 2.10 its stating cashing out to USDT is equal to withdawling.

Now they are saying there is a withdrawling requirement which isn’t stated anywhere. I hope you can help me get my money back. I offered a settlement of 30k, but it has been 2 months without any reply. I think should report this as cyber criminal activity don’t you think?

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ybets Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Has the casino maintained the position throughout your attempts to persuade them?
• Could you please confirm your account is verified, and since when?
• Could you please specify the date of the incident?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello Tomas,

Thank you for investigating.

The casino maintained the position even though i submitted evidence that what they are saying is untrue. For the past 1.5 month's I haven't received a reply on my emails regarding the issue and they are ignoring me. When I contact live support they say: "Your appeal has been accepted, further discussion can only be held via the support e-mail", and then they ignore all emails regarding an update or the case.

My account has been verified since the beginning. Furthest I can go back is August 31 2024 that I had an email conversation with them. I verified from the beginning, but can't seem to find that email.

I completed the bonus on july 6th, played on to july 7th and in the morning on july 8th they confiscated my funds.

Hope this helps.

Hi Tomas, I haven't seen an update. Anything to report --> what next steps are being taken? Also I see that your emoved the youtube link regarding the evidence?

Hi, just checking in, are there any new updates?

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hi Tomas, Do I need to write an email or is this post still open?

Hello TimmyR,

I have reviewed your case and will now contact the casino to see if I can help.

We would like to invite Ybets Casino to join the conversation and participate in the resolution of this complaint.

Dear Ybets Casino,

Thank you for the evidence already provided. In your email you stated that the player transferred their winnings to the USDT account from the bonus, after completing the wagering requirement. Can you please confirm the total amount that was transferred and if any deduction was made at this point, as the player has stated?

Kind regards,

Adam

Hi Adam, I can share viseoproof if needed that shows that i had 1152.44 YBS, that was max cashed out to 800 usdt (which was the max cash out from bonus funds to uset), handing in 352.44 ybs and completing all associated terms and conditions. From that moment forward i continued playing with my own 800 usdt en won 107750 usdt which they took. I have a private videolink showing this (that was removed from my previous message).

As it is stating that I had 107750 usdt, it already shows that they arent bonus funds anymore as the bonus funds used by ybets casino is YBS, not usdt.

Thank you, TimmyR,

I have reviewed the video you have already submitted. The link was removed from the thread for security and privacy reasons.

Kind regards,

Adam

Thanks Adam I understand. But then you saw that I completed the bonus offer and won the money fairly.

Dear Ybets Casino,

It does seem in the video provided by the player that the maximum cashout was applied at the point the funds were transferred to the USDT account. This does not appear to be shown as bonus money, but as a real money account.

When winnings from a bonus are added to a player's balance, assuming the wagering has been completed and any maximum win limits have been applied, they should be considered real money and treated as such. If a player chooses to continue to play with and risk these funds, they should be entitled to any winnings they obtain, in the same way as if they had deposited the funds into the account themselves.

Is there any sort of notification to the player when the wagering is completed, that further winnings will still be subject to the limitations?

Kind regards,

Adam

Hi Adam,

to answer this question: "Is there any sort of notification to the player when the wagering is completed, that further winnings will still be subject to the limitations?", no there is not. I have contacted support multiple times, regarding 2 withdrawals that I made with these funds, they assured me everything was fine and that the withdrawals were just late due to workload. Only after I won big, they first said I didnt met the wagering requirements/ max cashout and then all of the sudden there was a withdrawal limit (which isnt stated anywhere). Also the withdrawal limit after completion doesnt make sense as you can withdrawal and then deposit back again?

Hi Adam,

Doesnt seem the casino is going to respond as they know what they did. How to proceed further?

Greeitngs

Hello,

We always allow 14 days for the casino to reply to each complaint. Consequently, the timer will be reset for an additional 7 days upon expiry. If there is still no response after that, the complaint will be considered unresolved and have a negative effect on the casino's Safety Index.

For now, we should allow some more time for the casino to respond.

Kind regards,

Adam

Hi Adam,

If they don't respond then it is to save a 107.750 usdt, i hope that means the score will be set to 0 as they stole this money from me.

Dear TimmyR and Casino Guru,

Thank you for bringing attention to the player's concern. The deduction of excess bonus funds is applied during withdrawal request, in accordance with Ybets Terms, available for players at the footer of the website:

2.10. It is important to note that many bonuses come with a maximum cashout limit. When withdrawing the total amount, any excess funds above the limit will be deducted.

However, in order to provide a full and exhaustive reply and timeline of actions, Ybets has launched a thorough inquiry into player's history to establish the full history of player's action and verify, whether the actions were done correctly. At the moment, the relevant team is working on this process and will be able to update when the inquiry is finished with full details of this case. We appreciate player's patience during this time.

Respectfully,

Ybets Casino Representative.

Dear Ybets representative,

The deduction of the max cashout was already carried out before I won my money. I have made a video that proofs this. I Complied with your terms (also 2.10) I can send you the videoproof if you would like or maybe Adam can provide that to you as I attached it to my first message. 2.5 months ago the same inquiry was made and I haven't heard back, when can I expect a resolution?

As I showed proof, please provide proof that I didn't comply with your terms as I have shared my video, otherwise I ask to send me the funds directly, as 2.5 months have passed you can send me the full amount via the adress that is known to you.

Greetings

Dear Ybets Casino,

As mentioned, the player has provided video evidence showing that the maximum winning restriction has been applied at the point the wagering has been completed, and the balance was converted to the USDT (real money) balance. The player has mentioned that they will share this with you too.

If there is nothing to warn the player that the limit will be applied again after continued play with what should now be considered a real money balance, it doesn't make sense to apply this limit again at the point a withdrawal is requested.

Please confirm how this limit has been applied to the player's balance, and if it has been applied twice.

Kind regards,

Adam

Dear TimmyR and Casino Guru,

At the moment, the responsible team is working on the aforementioned review of the player's activity. During this review, they have noted that the player has refused to undergo the verification procedure when requested by the team upon their latest withdrawal request. As such, the anti-fraud team has flagged the player's account due to non-compliance to the request and would not allow the investigation to proceed further until the verification is completed.

We would like to remind the player that verification is a mandatory procedure if requested by the casino and until it is completed, certain features of the account, including but not limited to withdrawal, balance changes and others, may be restricted.

As such, we kindly ask the player to complete their verification, so the team can continue the investigation and change the player's balance if necessary.

If the player no longer has the KYC department's request available, please contact us so we can re-send it.

Respectfully,

Ybets Casino Representative.

Dear Ybets,

The KYC request was made on july 29th, while the incident happened on july 7th? If you are taking my funds illegaly, it shows that criminal activity is going on. If you are not going to pay me my winnings, I don't see a reason to verify as I won't continue to play a Ybets. If you are paying the funds that I am owed, I will verify.

Also I have been a member since the start of 2024, where I have never been asked to verify since, so this would only be a reason to hold off payment.

Also the investigation was taking place before the kyc request was made, so it doens't make sense to verify after the incident?

As the KYC verification occured later then the incident, please research the incident individually, it shouldn't be a reason to postpone. To be honest the KYC regualation seems to be used as a measure to not pay out again. If you didnt need my ID in 1.5 years, you shouldn't need it now.

Please clarify, if I Clarify, will you be transferring my money of 107.750 usdt to my wallet?Also I would like the full funds to be trasnferred to my wallet and not in my account, as 2.5 months have passed since the incident.

After you researched the incident and come to the conclusion you took them under false reasoning, you can send me the funds directly to my wallet adress: 0xc3917D55Ba511916E120c9176b51a0B02f25Eed3, which I used previously. If you agree to send it within 72 hours after this post, I will accept 90.000 usd in ETH, giving you a cut of 17.750 USD, and we also agree that verification isnt necessary as we didnt do it in the past 1.5 years.

I leave the decision to you, wire me the 90k, or investigate and you will have to wire the full amount after investigation and eventually then verification. Offer stands for 72 hours.

Kind regards

Dear TimmyR,

The verification request may occur at any time at Ybets discretion, as per our Terms. It is not necessarily created during first actions of the account:

4.8. Ybets reserves the right, at any time, to ask for any KYC documentation it deems necessary to determine the identity and location of a Player. Ybets reserves the right to restrict the Service, payment, or withdrawal until the identity is sufficiently determined

In accordance with the Terms, several features of the service are currently restricted until completion of verification, including withdrawals and internal balance changes. As such, the anti-fraud team is requiring completion of verification process for determination of the identity and location of the player to continue the investigation further.

Please note that we would be unable to satisfy any requests for direct transfer to any methods listed in this forum in circumvention of withdrawal procedures listed in Ybets Terms and Conditions.

Respectfully,

Ybets Casino Representative.

Hello,

So I understand that withdrawal changes and balance changes arent possible before i verify, however the investigation if you are going to reinstate my balance can be done.

I please require the solution to this case before i verify, thank you. As verification isnt necessary to check if you did something wrong.

Also ybets is known for the slow verification process, how can we speed this up so I can get my money?

Last but not least, you took my balance 2.5 months ago, and you are able to withdrawal 2k a day. If you didnt take my balance I could have withdawn all of the money by today. Your terms and conditions have your own rules, but illegaly taken funds can be send to the owner by law.

Also you already know my location as we have discussed this before as before I started playing I asked if it was alright for the lcoation where I was from, you only not know my identity? Also you ahve taken more then a 100k illegaly, how can I trust you to not abuse my legal senstive information? You have delayed communications and ignored me for 2.5 months, and now I have to give sensitive information because you still dont want to pay out. You breached the trust cycle. I cant trust that you will handle my personal informations sfely to be honsest. Also you used different argumentation every time this came up, first it wasn't meeting the maxed cashout, then another reason after that and after that. You have let me deposit over 50k, so now you have to pay out.

You are a crypto based casino as this incident + the funds that goes along with it was previous of the incident, I request to send me the funds not by withdrawal but hand made transaction. I have send you the cryptoadress by e-mail, could you send me the 90k there to resolve this whole matter? It seems like you are accessing a new matter on top of this incident to stall or seek reasoning to not pay out.

Please check your email for the withdrawal adress, or use the ethereum adress that I previously used to deposit with. That offer of 90k stands for 72 hours. Transfer me the owed funds and close the case thanks.

KYC is meant to know your client, as i am part for 1.5 years of your community it shouldnt be used to prevent you to send me the funds im owed. Therefore asking me for KYC to make another blokkade of paying me out can be seen as unfair or unreasonable which is statted by international law. Therefore the KYC requirement isnt necessary at all and I am therefore requisting immediate payout with the known adress I used to deposit EThereum, also delivered by email.

Hello all and thank you for your responses.

Dear TimmyR,

While I completely understand your frustration at the casino's request, it is quite normal for a casino to require this. It is highly probable that you will have to complete the verification before making a withdrawal anyway, so I would recommend complying with the casino's request if it means things can move forward.

Kind regards,

Adam

Hi Adam,

I understand however, i made several withdrawals in the past (a lot smaller), and now they have taken te funds away. If I am not sure that I am getting my funds, why would I send sensitive information to an organization that broke my trust, they also require a photo of me holding my id with a selfie which isnt normal kyc.

First i need to know if I am getting my money, of they dont release my funds I wont be coming back and verification isnt necessary.

It is more logical that they wire me the funds now as I made more then 200 deposits in the past and some withdrawals. Verification will only need to stalling and probably another reason to deny any funds.

It has been almost 3 months and I think sending me the funds now is way more logical and then i can decide to comeback and send my verification ?

Hello,

Once more, I do understand your concerns, but it is a normal requirement when a larger amount is concerned, and refusal to cooperate with the casino will only hinder our ability to pursue the matter further.

Kind regards,

Adam

Alright I will do the verification no problem, however I think its more logical that they give the greenlight that my funds are released before I do the verification? I already send an email to the kyc department of Ybets in the meantime.

Thank you, TimmyR.

Dear Ybets Casino,

Please keep us up to date and let us know if anything else is required in order to resolve this situation as swiftly as possible.

Kind regards,

Adam

Thanks Adam,

Dear Ybets, please confirm:

• That the case has beenr esolved and the funds are releasesed
• That the withdrawal can be settled in full by a manually transaction to my wallet (see your emails which wallet that is).
• If you would like KYC and transfer the 107.750 USD or no KYC and send me the 90K (today as the 72 hours have passed).
• What information you require if you choose to do KYC, as my email has gone unanswered.
• What the time would be to resolve the whole issue.
• If you can send the funds in 1 transaction as it has been 3 months, and 2k per day equals the whole amount. If you send the 90k in ethereuem like i suggested, the whole thing can be resolved today where you got a paycut of 17.750 USD also. My Funds are still not visible in my account.

Also I have provided a lot of evidence and filmed all interactions, while you have presented 0 to claim taking my funds. If needed, I filmed all interactions where customer service assured me nothing was going on, and later on you took the funds under reasoning that werent true (look at the evidence). Easiest thing to do is and settle and give me the 90k.

Dear TimmyR and Casino Guru,

We would like to reiterate that further investigation on our end can continue only upon completion of verification procedure. We have made an inquiry to the KYC department to see whether the player has provided all necessary documentation at this moment.

We decline any possibility to provide any payments outside of the proper channels outlined in our Withdrawal Policy, as per our previous communication, as it is not permitted by our license.

Respectfully,

Ybets Casino Representative.

Dear Ybets representative,

I will send the documentation when I receive an answer from the KYC department on the documentation. Its unclear what information you need.

Please ensure a quick resolution.

Kind regards

After 48 hours O still havent had a reply for kyc, please make sure I can verify so we can continue to resolve the issue

I have send the requested documentation to your kyc department. Could you please proceed and investigate further and and process the total funds and withdrawal.

Dear Ybets Casino,

Please let us know if the documentation has been received and if anything further is required.

Kind regards,

Adam

I have submitted the requested documents so the verification should be completed. Now please get the issue sorted and update my balance with the money that I am owed or send it to my withdrawal adress please.

If you send 90k to my withdrawal adress in Ethereum in one transaction, i will forfeit the claim for the total 107.750 usd even after doing the verification, if you would like to use this option I will have to receive the full 90k in Ethereum in the provided Ethereum adress by email, if you would like to confirm the Ethereum adress to be sure that would be great. Last time that I am offering a discount of the total amount owed. Offer stands for 48 hours.

Dear TimmyR and Casino Guru,

Unfortunately, submitted documentation was rejected by the KYC department due to information on the ID being blurry and unreadable and editing of the image to blank out parts of the ID. We ask the player to resubmit the document with information visible to proceed with verification.

Respectfully,

Ybets Casino Representative.

Dear Ybets representative,

I have re-uploaded the new documentation:

I blurred out my social security number as I am allowed too, as you are not a governing body by editing a croosbalk over it. You aren't allowed to have my social security information. The information provided is sufficient to know your client, as I have send my ID.

A weird request to take a picture with your ID in hand in front of your website makes it hard to get a photo sharp.

I want to remind you, dont forget the reason why we started this. I am still owed 107.750 usd, or the offer of 90k ethereum with 1 transaction still stands for 24 hours. Again the adress has been provided. I have video footage of everything if needed (also shared the summarized version on youtube(private video)).

You could close the case today by sending the funds and even safe 17.750 usd, instead of dragging it out.

Submitted the documetns this morning, havent heard back, I assume verification is now completed. So can we resolve the issue why we are all here?

Still havent heard back, if it gets denied again then I know for sure you are stalling. Havent received the funds in my wallet either so Ybets havent used the settlement offer of 90k yet, 12 hours remain.

Dear TimmyR,

I appreciate your concerns and frustration, but I must ask you to maintain a degree of patience throughout this process and to cooperate as much as possible. Verification can take some time to complete. This is quite normal, as are the requests for photos of you holding your ID in the way mentioned.

Dear Ybets Casino,

Please provide an update on the verification process, and if the documents provided are now sufficient.

Kind regards,

Adam

Dear TimmyR and Casino Guru,

That is correct, we do not require the SSN of the player, however, document images cannot be edited in any way to establish their authenticity. We would like to remind the player that we accept ID cards, passports or driver's licenses as ID in this case, the player can supply a different document without SSN shown, if they wish.

Respectfully,

Ybets Casino Representative.

Dear Ybets representative,

It's not edited, its just crossed over and hidden, by providing it in front of the website you can clearly see autheniticity.

Also all the documentation, passport, id card or license consist of a SSN, so it contradicts with what you are saying. I suggest that you approve the current photos as all information is clearly visible, the outlining of the card and its authenticity.

My personal information is clearly visible, this is all you need for your kyc, please complete the verification so we can continue. Also I will extend the settlement offer of 90k ethereum with 48 hours, giving you one last chance to safe 17.750 USD, as I am owed 107.750.

Dear TimmyR,

Please be aware that the documents requested by the casino are standard verification requests. In order for us to continue pursuing this matter, you need to cooperate with the casino's requests and provide what is needed to complete the process.

We will not be able to assist you any further if you are unable to do so.

Kind regards,

Adam

Dear Adam, I am complying, but how do I secure my SSN if I can't protect it? They dont need it as confirmed? I have send the documentation again for verification.

If the Ybets representative can confirm if I can cover the private information with paper, I am hpapy to retake the picture and send it again once more.

Hello TimmyR,

I believe you are also able to supply a different form of ID that does not reveal the SSN, if you have another document.

Kind regards,

Adam

Hi Adam, what ID can I provide, all show my SSN --> I think the solution is to cover it up with paper, showing that my card shown is real and not covered up with an edited cross over balk? Can you ask Ybets if they agree?

Dear TimmyR and Casino Guru,

Unfortunately, we would not be able to accept edited images, covered documentation or partially cropped ID for the identity confirmation. These conditions are strictly imposed by multiple factors, including licensing authority and disregarding them could lead to sanctions against our license.

Respectfully,

Ybets Casino Representative.

Dear ybets representative,

First you said I could provide ID without SSn as you dont require it, what form of ID can I provide that has not my SSN on it as I may not cover it? I can send a photo created by our government that has a camera that blurs the SSN? Then its not edited, covered or whatsover, if you could approve than I'll submit the new documents. If you don't approve please provide an option where my SSN isnt visible in what form of identification?

Dear TimmyR,

Unfortunately, we cannot control the information listed on the identification documentation of various jurisdictions. At the moment, rules for verification are identical for all players, regardless of their location or residence, including full visibility of one of the possible methods of identification: ID, passport or driver's license. If your jurisdiction has decided to enter your SSN to all of those options, one of them must be provided in full to proceed with the verification process.

It is correct, we do not need the SSN to identify a player but we must receive full and unedited/uncropped image of the ID document.

Respectfully,

Ybets Casino Representative.

Dear Ybets representative,

I appreciate the fast responses, please handle this information safely.

I have send in the required photo without covering up anything. Please verify that verification has now been compelted.

Will the photos be removed after verification completed?

Dear Ybets,

I have uploaded the requested document but habent heard back, unmarked, uncovered all details clearly visible. Can we please retrieve my funds, as it is rightfully mine? Again the settlement offer of 90k is good for another 40 hours of it is send in 1 transaction to my Ethereum wallet, saving you 17.750 usd.

Hoping that this case will now be resolved soon.

Dear Ybets,

Please let us know if the documents are sufficient to complete the verification.

Kind regards,

Adam

The documents comply with all requests above, so it should. Can we get back to the original problem of taking the 107.750 without a legitimate reason? I got everything filmed as explained earlier, please provide me my funds, settlement of 90k is still available for 24 hours.

Dear TimmyR and Casino Guru,

The provided documentation is being reviewed by the KYC department, the department will provide an update to the player's email as soon as possible within their working hours.

We once again remind the player of the inability to act outside of the published Terms and Conditions of Ybets for withdrawals.

Respectfully,

Ybets Casino Representative.

Dear Ybets,

Then update my balance back to the original 107.750 so I can start a withdrawal? It is still almost 0. I will wait on verification from the kyc department (yesterday they worked around this time)?

Lets resolve the problem and update my balance with the original amount of 107.750 if you dont want to take the settlement offer? As you could send a transaction of 90k as a settlement offer it wouldnt count as a withdrawal though? As the money was removed from my account by you?

Please refund the money into my account or send me the 90k settlement offer in 1 transaction.

Documents that were approved already had to be resubmitted, which I did. Everything is now visible, please complete verification and put the 107.750USD(t) back in my account or settle with 1 transaction of 90k to my wallet (confirm adress).

Hello all,

I will reset the timer while we wait for a further update from the casino.

Kind regards,

Adam

Hello Adam,

I think that the case should be resolved soon?

I have send in all the correct en requested documentation, which means KYC has been completed.

For the issue at hand, my funda were taken under the idea that I didnt complete max cash out, i provided evidence that I did (filmed everything), so I expect Ybets to return the funds or send it in 1 transaction to my wallet as the funds are no longer in my account and I cant withdrawal.

Also the reason for taking my funds have been explained, these reasons were untrue as staeted by the evidence. There shouldnt be any other reasoning, and tehre the funds should be restored.

I am happy to hear how Ybets will refund me the 107.750 usdt or 90k to my wallet in 1 transaction (with a discount of 17.750).

Ybets representative, please let me know which option you will choose.

New update:

The KYC department requested new unrelated documents, which I send in about 2 hours ago. I dont understand that these new requested documents werent asked simultaneously with the ID documentation.

For the ybets representative, as the document have been send in, i request the funds to be send to my wallet directly, i will make a last settlement offer that is 90k, to be accepted on the latest Friday October 10th 18:00 EST. The wallet that the funds can be send to is also deliverd to the kyc department. Please confirm by email before sending any funds.

Dear TimmyR and Casino Guru,

If the player has provided the documentation requested by the KYC department earlier today, they will review them during working hours and come back to the player via email. Previously provided selfie was accepted by the KYC department.

It is the third time we must remind the player that any withdrawals can be performed only via procedures listed in the Terms and Conditions and kindly ask the player to stop offering any other methods of payment as they will not be accepted by the casino.

Respectfully,

Ybets Casino Representative.

Dear Ybets representative,

Please inform on the status once the kyc has been completed and if other documentation is needed so I can provide it already.

Also I will stop offering settlement offers per your request, however i am not talking about withdrawals as there is no balance in my account because you took my funds illegitamely, therefore i am talking about a settlement offer. But i understand that you are not interested? Then please restore my funds to 107.750 usdt so I can decide what to withdrawal as i provided evidence that the funds were taken illegtimatly.

Havent heard back after submitting all the other required documents, as the working hours have passed, I assume verification has now been completed.

Could the funds of 107.750 usdt be restored my balance/ account?

Almost 2 days have gone past since I submitted the extra information, i havent heard back from the kyc department and still dont see my funds in my account. Could you give an update Ybets?

Dear Ybets Casino,

Can you please provide an update on the status of the player's verification, and also the investigation into the player's account and winnings? Have you reviewed the video provided by the player?

Kind regards,

Adam

The kyc department has not responded for 72 hours, so i think it has been completed as all requested documentation has been provided with nothing covered up.

About the winnings it seems clear as I won it fairly, please Ybets return the funds into my account.

Dear Ybets representative could you provide an update as my emails have gone unanswered for 96 hours .

Normally we would have gotten a response by now, as a I completed the KYC verification please come with a resolution for the ongoing case and provide evidence (like I did) that I shouldnt be receiving the funds, or please give me the money that I am owed.

Dear Ybeta representative, all my emails have gone unanswered (since last Monday), if my funds arent returned please provide the following:

- evidence why my funds were taken, as i provided enough evidence to show that the winnings were legitimate.

- contact information for management or lawyer department, so my legal representative could contact you regarding litigation, that might take place after the outcome of this issue resolvement.

Hoping that this will not go unanswered.

So normally you respond within a day or so @ybets representative, now i have completed kyc (after delaying 3 weeks) we are back at the silent treatment? Please respond and provide me my funds.

Dear TimmyR and Casino Guru,

At the moment, the KYC department has received the documentation from the player and conducting the review, the verification process is ongoing. Once it is completed, the player will be informed via email.

Respectfully,

Ybets Casino Representative.

Dear Ybets representative,

I delivered all the extra information over a week ago, the KYC department had enough time to review and conduct their review. Again there is no reply on the case at hand, but you focus on kyc. Please provide me the refund as I am owed 107.750 usdt.

The reason for taking my funds that have been given over e-mail that my funds were taken of the max cashout, see attached document again given the reason for taking my funds, publicly stated that I didnt comply with term2.10, which I did:

As I have stated multiple times and shared in my video, i completed the max cashout, as bonus funds are only in YBS, not in USDT. i traded 1100 something YBS for 800 USDT completing the max cashout, see the video for the exact numbers. Then I won my money fair in USDT. It seems like you investigated the issue and give a false reason for taking my funds. As I have provided evidence that I complied and there should be no other reason as you took the funds under that reasoning. Please provide me my funds and resolve this case, delaying the matter doesnt change that I won the money fairly.

Appreciate it if we can resolve this matter fast as it has been 3.5 months since the incident, thanks.

Thank you for the update Ybets Casino.

We will allow a bit more time for the verification process to be completed, but please keep us abreast of the situation. Can yuo also provide an answer as to whether or not the video evidence is also being reviewed?

Kind regards,

Adam

I have delivered all document to establish mu identity almost 2 weeks ago? Can we please get back at the case? Also @ybets representative is their someone I can contact for a settlement offer as you denied it, general emailadress and vip adress ignored my emails, someone from the legal team or management?

Otherwise send the full amount to my wallet please as i videotaped the whole encounter and have proof the winnings belong to me.

I also spoke to someone else with a similar case on a forum, they told me that he got the funds send this his personal wallet as the funds were taken of his account. Please use the wallet that is known to you from my account ending with Eed3 to transfer the funds in ETH or USDT (ETH network).

Like I said before I have offered a settlement via e-mail for 90k instead of the full 107.750 if the funds are send to me within a reasonable timelimit (maximum of 72 hours (working days)). You don't have to remind me of your withdrawal terms, I understand that. But as the funds are not in my account they can be added to my personal wallet as by taking the funds you violated my trust. Also if the funds werent removed from my account I would have been able to withdrawal the total amount by now as 3.5 months have gone by (with a maximum withdrawal of 2k a day as VIP member).

The incident happened at the beginning of July and we are now midway October, i urge for a swift resolution as the evidence speaks for itself. As the reason for taking the funds was that I did not comply with terms 2.10, but I did (shown in the video). Also bonus funds are only in the currency of YBS and not USDT, which should be a clue that I am right. There should be no other reasoning for my funds being taken as this was the general message via e-mail and live chat, which is simply not true. To conlude please send my my funds in a timely matter, it would be highly appreciated to resolve this matter (finally).

Hello,

The casino has replied to me via email and is still investigating the situation. As part of this involves verifying information with game providers, it will take a little longer. This is quite common so we will allow the casino more time to conclude its investigation into your situation.

In the meantime, as the casino has already stated that they will not be accepting your offer of a settlement, I would like to ask you to refrain from repeatedly making it. I am sorry that it is taking some time to get this resolved, but we have to remain patient for a little bit longer while the casino looks into everything thoroughly.

As soon as I have a further update, I will share it immediately.

Kind regards,

Adam

Hi Adam,

Thanks for your reply. I will stop offering a settlement offer from now on, I am just trying to help to get the funds that I am owed as you might understand.

Could you share that e-mail for transparency? Also I dont understand why the game providers should be involved as it was not part of the reason for taking my funds and the wins are visisble in my video? Does this mean Ybets confirms my funds and are now checking with the provider to pay out? Is it to verify the wins, this should not take long right (as I read online)? How long will it take before I can receive the funds that I am legally owed? I have send proof but havent received 1 legitimate argument why they could take my funds? Are there any outcomes of the investigation already that I should know? Also after all verification have been confirmed, will the funds be send to my private/ personal wallet as I read online?

Did they investigate and agree on the matter that the funds were mine, by cashing out the YBS currency to USDT and playing with the money that was mine (also by using USDT this should be given that it were no bonus funds anyhow)?

When will the issue be resolved as the matter started in July and they have had 3,5 months? Do you think it is reasonable to resolve the matter by end of the week?

Hello Timmy R,

Unfortunately, I am unable to share emails from the casino for reasons of confidentiality, and the same applies vice versa - I cannot share emails from you with the casino.

It is extremely difficult to put an exact timeframe on resolving any kind of complaint, but we will allow a reasonable amount of time for the casino to complete its investigation before closing the complaint against them.

Dear Ybets Casino,

Can you please provide an update on the situation?

Kind regards,

Adam

Hi Adam,

I understand, however the funds were taken from my account because Ybets said it were bonus funds, this has been said multiple times over email, livechat, Trustpilot and in this threat. I have proven that this is not the case, every other investigation will show the same?

I have been cooperating trying to get an efficient solution, all other arguments for taking the funds are void for taking the funda as this was not communicated when the incident took place and a review already took place by a department from ybets (stated multiple times)

So I would be happy to know when I receive my funds in my wallet.

Any update? Time to reply has almost gone by?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Ybets representative,

Please provide an update in the case, could you also provide a summary what has been done and what we are waiting for?

Thanks in advance.

Hello @Ybets representative,

The last reply was about 2 weeks ago, which should be sufficient time to confirm the facts that I was playing with my funds as shown in the video. Please confirm and lets discuss how I will be receiving my funds of 107750 usdt

Thanks in advance and a reply would be appreciated.

Hello @Ybets representative,

Today i received notification in writing that my verification has been completed and that I can deposit and withdrawal again.

I received the following message: ", I am pleased to inform you that your request has been successfully transferred and is currently under careful consideration by the project administration team.

Please rest assured that they are diligently evaluating your submission, and you can expect to receive a response regarding your request in the near future, directly to your email."

Could you provide an update and confirm and lets discuss how I will be receiving my funds of 107750 usdt

Thanks in advance and a reply would be appreciated.

Hello TimmyR,

I am glad to hear that the verification process has been concluded.

I have also reached out to the casino again via email for further updates - hopefully, now that you have been verified, there will be some progress.

Kind regards,

Adam

Hi Adam,

I am glad as well, please share the email results or if the Ybets representative could reply with an update that would be great.

Hello TimmyR,

I have still not received a further reply from the casino, but as there has at least been some progress with the verification, it has been decided to allow them a little more time in the hope that this situation can be finally resolved.

Dear Ybets Casino,

We will allow a further extension of the timer, but as mentioned in my email to you, we are unable to continue to do so if no further progress is made. Please respond to my email and questions, or we will have no option but to close the complaint as unresolved.

Kind regards,

Adam

Dear Ybets representative,

Could you please provide an update as the evidence speaks for itself and I think you can come to the conclusion that it were my winnings. Please reach out to discuss how I will be receiving my funds

Dear Ybets representative,

I reached out to customer support over the ongoing case and this was the response:

"Dear Player, according to our system, your case refers to the investigation of your funds. Sadly, we still have not received any reply from upper management. Once we get an answer regarding your matter, you will be immediately informed about it via email. For now, we cannot provide you with any more details.

Regrettably, the only contact information we can provide is the email address support@ybets.net. Your case has been under review since the date you requested the investigation. As previously mentioned, the only information available to customer support agents regarding your matter is that it pertains to the investigation of your funds. We cannot provide you with any more details at this moment.

The request dated 3 months ago is still under review. Since we do not have any access to it, the only thing we can do here is to remind our Upper Management about it once more. I have just done this and hope it will help to get an answer as soon as possible."

It seems that the case is under review for the past 3/4 months, what is the delay and how can we resolve the matter?

I reached out via the support emails as was written down by the customer support agent. Is there any way for me to get in touch with upper management so we can resolve this a.s.a.p.? The funds were taken at the beginning of July and we are at the start of November.

Please inform on the status and how we can resolve the matter.

Dear Ybets representative,

Another reminder was send by customer support to upper management to get this case resolved, as my message above yesterday. Please resolve this matter within the upcoming days.

Please inform on the status and how we can resolve the matter and if the funds have been send to me. Please respond with the resolution.

Hello both,

Requesting a reply please, i assume that the game providers have verified as the case is with upper management at this point in time and i have shown that I complied with the terms and conditions number 2.10 as shown in te video evidence. As the terms 2.10 were used to take my funds i hereby request the full amount to be transferred to me today.

Please reply as the case has been ongoing to long.

Dear Ybets representative,

You said this at the start of this case:

"Thank you for bringing attention to the player's concern. The deduction of excess bonus funds is applied during withdrawal request, in accordance with Ybets Terms, available for players at the footer of the website:

2.10. It is important to note that many bonuses come with a maximum cashout limit. When withdrawing the total amount, any excess funds above the limit will be deducted.

However, in order to provide a full and exhaustive reply and timeline of actions, Ybets has launched a thorough inquiry into player's history to establish the full history of player's action and verify, whether the actions were done correctly. At the moment, the relevant team is working on this process and will be able to update when the inquiry is finished with full details of this case. We appreciate player's patience during this time.

Respectfully,

Ybets Casino Representative."

I think it has been proven that I fulfilled everything correctly als as the balance was in usdt and not YBS. It shows that the balance was taken away illegitametly.

It has been 2 weeks since your last response and the investigation should lead to the same conclusions and that I am owed 107.750 usdt.

Could you please react and tell me how I will be receiving the funds that I am owed.

Previously you reacted on almost every post when it was kyc related, now it has been a long silence. Please break this silence and pay out my balance as it was taken 4 months ago without a valid reason, no other reason should come up as I was informed multiple times on different platforms that the reason was that I didnt comply with 2.10. as I have video evidence of the whole encounter proving that I did comply coming to the conclusion that the funds were wrongfully taken out of my account.

Delaying the matter by not responding makes no sense as the outcome and conclusion stay the same. Your managementteam had 4 months to investigate as "my appeal was accepted". This isnt responding in a timely manner as you might accept from a respected business, or is it?

It is 4 months later and by now I could have withdrawn the full amount if the funds werent taken under false reasoning.

Please provide me the 107.750 usdt to the known Ethereum adress so we can resolve and close this matter.

Dear Ybets representative,

Could you please react with an update and how I am getting paid?

I don't understand why you stopped responding?

Kind regards

Dear ybets representative, there is only 17 hours left on the timer and enough time has passed to do your research. You research should agree with the evidence provided, please proceed by returning my funds of 107.750 USDT.

Dear Adam,

We've sent you an email at adam.m@casino.guru explaining the situation. We look forward to your response.

Respectfully,

Ybets Casino Representative.

Dear TimmyR,

The casino has provided new information regarding country restrictions and bonus eligibility, and the discussion is being continued with them.

Hello Ybets Casino,

I have reviewed the additional information and have responded via email. I will therefore extend the timer one more time while I await your response.

Kind regards,

Adam

Could the information be shared?

Hello Ybets representative,

I understand that you gave new reasoning for taking my funds, instead of reason 2.10 in your terms?

The reasoning for taking my funds was also provided by you at the start of this treat, I quote:

"Thank you for bringing attention to the player's concern. The deduction of excess bonus funds is applied during withdrawal request, in accordance with Ybets Terms, available for players at the footer of the website:

2.10. It is important to note that many bonuses come with a maximum cashout limit. When withdrawing the total amount, any excess funds above the limit will be deducted.

However, in order to provide a full and exhaustive reply and timeline of actions, Ybets has launched a thorough inquiry into player's history to establish the full history of player's action and verify, whether the actions were done correctly. At the moment, the relevant team is working on this process and will be able to update when the inquiry is finished with full details of this case. We appreciate player's patience during this time."

The only reasoning for taking my funds was terms 2.10, specified over 4 platforms (truspilot, customer support emails, casinoguru, livechat). Legally you can't make up new reasons for taking 4 months ago under false reasoning and now submit reasons that have nothing to do with that. This would mean that 4 months ago, you took my funds illegitimately under false reasoning, which also means that you broke your own terms and conditions.

As this case is coming to an end, I hereby request that my funds of 107.750 USDT are send to me immediatly, the funds can be send in Ethereum or USDT (on the Ethereum network) to the wallet known to you: 0xc3917D55Ba511916E120c9176b51a0B02f25Eed3.

The funds need to be send to me directly as you took the funds 4 months ago without a valid reason, therefore breaking your own terms and conditions. By now I would have the opportunity to withdrawal all of the funds into my private wallet.

Please send me the funds that I am owed.

Dear Ybets representative,

The timer will end in approximately 17.5 hours, I have send an email to the general emailadress offering a settlement offer, I won't do that here as you suggested that I shouldn't do that.

Contacting customer support thye have notified management 5 times ( I could send you proof) and they also confirmed that it is with management for the past 4 months.

Also no new valid information has come to light that I shouldn't be paid my winnings.

As this case is coming to an end, I hereby request that my funds of 107.750 USDT are send to me immediatly, the funds can be send in Ethereum or USDT (on the Ethereum network) to the wallet known to you: 0xc3917D55Ba511916E120c9176b51a0B02f25Eed3.

The funds need to be send to me directly as you took the funds 4 months ago without a valid reason, therefore breaking your own terms and conditions. By now I would have the opportunity to withdrawal all of the funds into my private wallet.

Please send me the funds that I am owed, if you send me the funds with the latest settlement offer Ybets will receive a discount stated in the latest email send on novembert 12th.

Dear Adam,

We have just sent you an email with all the necessary details. Please let us know if anything else is needed.

Respectfully,

Ybets Casino Representative.

Once again,

Could the information be shared, as I am not sure which information has been provided?

Thank you all for your responses.

Dear TimmyR,

The casino has requested a few more days while they conclude their investigation into your account and how you received the bonus. It has been mentioned by the casino that you have registered from the Netherlands, which is a restricted country, and also that you have used a VPN. It would be really helpful if you can confirm if this is the case.

You also mentioned that your account was previously verified since the beginning - do you have anything to support this? Please send anything that may be relevant, I need as much info as possible to be able to help.

Kind regards,

Adam