Xon Bet Casino - Pelaajan voitot hyvitetään bonusrahaksi.

I placed bets with real money and won a lot, but this was not credited to the real money account as usual, but rather to the bonus money account!

This isn't the case at any other casino. I'm enclosing a screenshot of the email in which the casino writes this.

Mit echtgeld habe ich Einsätze getätigt und viel gewonnen, dies wurde jedoch nicht wie üblicherweise auf das echtgeld Konto gut geschrieben sondern auf das bonusgeld Konto!

Dies ist in keinem anderen casinos der Fall. Anbei sende ich Ihnen mal den Screenshot von der Email wo das casino das schreibt.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing.

Could you please send me a screenshot of your bonus history? I need to check if any bonuses were active during your gameplay.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Important Notice:

Casino.Guru will never ask for any payments or access to your accounts in order to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information. We only contact players through this official complaint thread or via email addresses ending in @casino.guru. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar within the official complaint thread.

If anything seems suspicious, please contact us directly. Stay safe.

Dear Lisi2025,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.