Xon Bet Casino - Pelaajan nosto on viivästynyt.

I requested my payout, then noticed that even though I hadn't specified it, my profile still showed Berlin as my city. I changed my details, but now both the payout and verification are paused because they haven't been able to change my city for almost a week, and support won't give me any information, just keeps putting me off.

Ich habe meine Auszahlung beantragt dan viel mir auf das obwohl ich es nicht angegeben habe in meinem profil als stadt Berlin stand und habe meine Daten geändert jetzt wird die Auszahlung als auch verifizierung pausiert da sie es seit bald einer woche nicht schaffen meine stadt zu ändern ind der Support will mir keine infos geben sondern vertröstet mich nur

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Dear Hennetg,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center