Wyns Casino - Pelaajan nosto on viivästynyt.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear dawidxd12,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The casino does not even provide a section to upload KYC documents in my profile. The withdrawal status is still 'In verification' after 6 days, and I have no way to complete the verification process manually. It seems they are intentionally stalling."

"The casino does not even provide a section to upload KYC documents in my profile. The withdrawal status is still 'In verification' after 6 days, and I have no way to complete the verification process manually. It seems they are intentionally stalling."

I would like to update my complaint with critical information. I have just verified the casino's license via the official Tobique Gaming Commission (TGC) validator, and the status is 'INVALID'.The casino (wyns-5732.com) is using the TGC shield/logo without a valid license, which is a serious violation and misleading to players. This explains why my withdrawal for 900 PLN is being intentionally delayed and why the KYC process is being blocked.I am attaching a screenshot of the official license validation as proof. I request the mediator's urgent intervention regarding this fraudulent practice."

I would like to update my complaint with critical information. I have just verified the casino's license via the official Tobique Gaming Commission (TGC) validator, and the status is 'INVALID'.

The casino (wyns-5732.com) is using the TGC shield/logo without a valid license, which is a serious violation and misleading to players. This explains why my withdrawal for 900 PLN is being intentionally delayed and why the KYC process is being blocked.

I am attaching a screenshot of the official license validation as proof. I request the mediator's urgent intervention regarding this fraudulent practice."

They canceled my withdrawal again, Wyns casino is a scam, they cancel withdrawals for no reason

Dear dawidxd12,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, I finally lost it because they didn't pay me out.

Witam wkoncu przegrałem to bo mi nie wypłacili tego

Dear dawidxd12, thank you for your reply. 

I am sorry to hear that, but I understand. Since you have decided to play your winnings, I’m afraid there is not much we can do for you. I understand that this would have never happened if you could withdraw on the first attempt, but at this point, we cannot ask the casino to refund your lost winnings.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Karla