WPT Global Casino - Pelaajan tili suljettiin vastuullisen pelaamisen huolenaiheiden vuoksi.

Hello CasinoGuru Team,

My account at WPT Global was permanently blocked due to a Responsible Gaming (RG) concern. According to WPT Global’s email:

The closure was not due to any rule violation

The decision is final, and no compensation was offered

I want to clarify that:

I received no prior warning

No deposit limits or self-exclusion options were available before my losses

The account was blocked after I suffered significant losses

I am requesting CasinoGuru to review the situation and help facilitate clarification from WPT Global.

Attachments:

Email from WPT Global confirming the account restriction

Username: Agi ****

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WPT Global Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• Could you please clarify whether the casino withheld any withdrawable balance when closing the account?
• What does the disputed amount of Rp6000000 represent in your situation?
• Was your account verified?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Agifeb1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru