Woocasino - Pelaajan tilin sulkemispyyntöä ei oteta huomioon.

I've asked the casino to close my account due to my gambling addiction and stop sending promotionnal mails and they didnt do it. This is fraud and this is not right. They abused my gambling addiction. Do not recommend

Dear Yayobricks,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem.

First, I’d like to clarify the difference between account closure and self-exclusion:

• Closing an account is a simple process with minimal impact—players can reopen their accounts at any time, and the casino has no ongoing obligations toward them.
• Self-exclusion, on the other hand, comes with stricter restrictions. When a player successfully requests self-exclusion, the casino agrees not to reopen the account, except under specific circumstances (such as after a cooling-off period, but never for players with gambling problems).

Would you be so kind as to forward me the account closure requests you sent to the casino along with the casino's responses? You can send them to me at veronika.f@casino.guru.

Thank you in advance for your cooperation.

Best regards,

Veronika

I've stated my gambling addiction and asked for my account to be closed

Please forward me the email you sent to the casino when you requested your account to be closed. I have not received anything from you yet. You can send it to me at veronika.f@casino.guru.

This communication is important for us to understand the context of your request and evaluate whether the casino responded appropriately.

Dear Yayobricks,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.