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Good day,

I ask u woocasino to withdraw money, but it offers me for payment only Mifinity which I do not have and I do not even know what it is. In the past they paid me through the scrill which forced me to start. Please help

Dobrý den,

žádám u woocasino o výběr peněz,ale nabízí mi pro výplatu pouze Mifinity které nemám a ani nevím co to je.V minulosti mi vypláceli přes scrill který mě donutili si založit.Prosím o pomoc

Dear Axa1,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions.

Meanwhile, please check the following article:

https://www.mifinity.com/personal/how-ewallet-works/

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Axa1,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.