Wonaco Casino - Pelaajien kotiutukset viivästyvät.

I have 3 withdrawals in progress from 18/03 - 19/03 - 20/03, all three for €500.

The support pretends to urge, never seen such a wait in any international casino, obviously they do it on purpose to make you spend the credit.

Also pay attention to the Bonus collection methods which are strange and not mentioned, for example the weekly login Bonus must be claimed via chat to the assistance by showing screenshots of the deposit but this does not seem to be written in the rules.

Ho 3 prelievi in corso dal 18/03 - 19/03 - 20/03 , tutti e tre da 500€.

L'assistenza fa finta di sollecitare, mai vista un'attesa del genere in nessun casinò internazionale, ovviamente fanno apposta per farti spendere il credito.

Attenzione anche alle modalità di riscossione Bonus che sono strane e non menzionate, ad esempio il Bonus accesso settimanale va rivendicato via chat all'assistenza mostrando screenshot del deposito ma questo non mi risulta sia scritto nelle regole.

Dear rrv5cvmwcm,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wonaco Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your recent communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good morning:

First withdrawals made on the site

KYC not required as communicated by support multiple times

Winnings obtained with real money, NO BONUS

Thank you

Buongiorno:

Primi prelievi effettuati sul sito

KYC non necessario come comunicato dall'assistenza piú volte

Vincite ottenute con denaro reale, NO BONUS

Grazie

ALL IS SILENT...

TUTTO TACE...

Thank you very much, rrv5cvmwcm, for providing the necessary information. I will now transfer your complaint to my colleague Jana(jana.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Samples taken, case closed, negative vote remains for timing

Prelievi eseguiti, chiudere caso, resta voto negativo per tempistiche

Dear rrv5cvmwcm,

could you please confirm that you have received all your funds?

I confirm

Confermo

Dear rrv5cvmwcm,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jana

Casino.Guru