Wonaco Casino - Pelaajan voittojen nosto on viivästynyt.

I have requested 3 payouts of 500 euros each:

• 08.09.26
• 09.09.26
• 10.10.26

The withdrawal limit is 500 euros per day and the maximum number of open withdrawals is 3, therefore I cannot request the remaining amount of 6000 euros (a total of 7500 euros).

The support is no help. The usual generic and automated responses saying they'll take care of it, my money is safe, and everything will be fine.

I don't even know if I was talking to real people or if it was an AI.

I successfully made withdrawals a few months ago, so I don't know what the problem is now. KYC verification hasn't been requested so far, and according to my account, it's not currently required.

The deposit was made using Skrill, and the withdrawal was also requested via Skrill.

All winnings were generated exclusively through sports betting, no casino games.

No bonus was claimed.

I have played on a dozen of this company's sites over the past few years and have never had any problems with payouts.

Withdrawals were always processed on the third business day after the request. It wasn't the fastest, but at least it was reliable. This time, however, things seem to be different.

The €500/day limits, however, are an absolute joke.

In the meantime, they've also changed their URL and removed the German language option. I don't know what that means, though.

I hereby request that Wonaco process my withdrawals.

I will only close the complaint once the total amount of 7,500 euros has been received in my Skrill account.

I will of course keep you updated on current statuses and any progress made.

Ich habe 3 Auszahlungen zu je 500 Euro beantragt:

• 08.09.26
• 09.09.26
• 10.10.26

Das Auszahlungslimit beträgt 500 Euro pro Tag und die maximale Anzahl der offenen Auszahlungen sind maximal 3, daher kann ich den restlichen Betrag von 6000 Euro (insgesamt 7500 Euro) nicht beantragen.

Der Support ist keine Hilfe. Die üblichen generischen und automatisierten Antworten, dass man sich darum kümmern würde, mein Geld sicher ist, und alles gut gehen wird.

Ich weiß nicht einmal, ob ich mit echten Menschen gesprochen habe, oder es eine KI ist.

Ich habe vor einigen Monaten schon einmal Auszahlungen erfolgreich vorgenommen. Daher weiß ich nicht, wo jetzt das Problem liegt. KYC wurde bis jetzt nicht verlangt, laut Konto ist dies aktuell auch nicht nötig.

Einbezahlt wurde mit Skrill, ebenso wurde darüber die Auszahlung beantragt.

Alle Gewinne wurden ausschließlich über Sportwetten erzielt, kein Casino.

Es wurde kein Bonus beansprucht.

Ich habe innerhalb der letzten Jahre bei einem Dutzend von Seiten dieses Unternehemens gespielt und niemals Probleme bei der Auszahlung gehabt.

Auszahlungen wurden immer am 3. Werktag nach der Anfrage bearbeitet. Es ist nicht das schnellste, aber wenigstens konnte man sich darauf verlassen. Dieses mal scheint jedoch einiges anders zu laufen.

Die 500 Euro/Tag Limits sind hingegen ein absoluter Witz.

In der Zwischenzeit haben sie auch ihre URL geändert und die Sprache Deutsch entfernt. Ich weiß jedoch nicht, was das zu bedeuten hat.

Ich fordere Wonaco hiermit auf, meine Auszahlungen zu bearbeiten.

Die Beschwerde werde ich erst schließen, sobald der Gesamtbetrag von 7.500 Euro auf meinem Skrill Konto eingegangen ist.

Aktuelle Zwischenstände und ggf. Fortschritte werde ich hier selbstverständlich aktuell halten.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear LifeIsAGamble,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I’m sorry to hear about your negative experience. Please allow me to ask you a few questions so I can understand the situation.

• Could you please confirm that your account is fully verified?
• Could you please provide the complete URL or link to the casino?
• Could you please share a screenshot of your withdrawal history directly in this thread?
• Also, please share any screenshots of your correspondence with the casino regarding the withdrawal delays.

Thank you very much in advance for your reply.