WishWin Casino - Pelaajan kotiutus viivästyy tilin vahvistusongelmien vuoksi.

Hello,

Unfortunately, I have a problem with the Wishwin casino.

On November 20, 2025, I deposited funds for the welcome casino bonus, but I was lucky and won with my deposited real money. Therefore, I cancelled the bonus.

After successful implementation, I requested the first payout of €500.

After the weekend, the withdrawal function was suddenly blocked.

I contacted the live chat and customer support, which unfortunately wasn't very helpful.

On November 26th, I received a message stating that I needed to verify my account. I sent all the requested documents to the casino, but the documents have not been processed and my account has not been activated.

After contacting support via email, I received another unhelpful reply that didn't resolve the issue. The documents still haven't been reviewed. According to the casino, a review only takes about 24 hours.

I hope you can help me with this matter.

I will gladly provide the correspondence with the casino.

Best regards!

Hallo,

ich habe leider ein Problem mit dem Casino Wishwin.

Am 20.11.2025 habe ich für den Willkommens-Casino-Bonus eingezahlt, ich hatte aber Glück und habe mit meinen eingezahlten Echtgeld gewonnen. Den Bonus habe ich somit storniert.

Nach erfolgreicher Umsetzung und habe ich die erste Auszahlung von 500€ beantragt.

Nach dem Wochenende war die Funktion der Auszahlung plötzlich gesperrt.

Ich habe den Live-Chat sowie den Kundensupport kontaktiert, was leider nicht sehr hilfreich war.

Am 26.11 habe ich dann die Meldung bekommen, dass ich mein Konto verifizieren muss. Ich habe alle angeforderten Unterlagen an das Casino gesendet, aber es erfolgt keine Bearbeitung der Dokumente und keine Freigabe meines Kontos.

Auf Nachfrage per E-Mail beim Support habe ich wieder nur eine E-Mail bekommen die nicht weiterhilft und das Problem nicht löst. Die Unterlagen sind immer noch nicht geprüft. Laut Casino dauert eine Überprüfung nur etwa 24 Stunden.

Ich hoffe nun, dass Sie in dieser Sache weiterhelfen können.

Den Schriftverkehr mit dem Casino stelle ich natürlich gerne zur Verfügung.

Viele Grüße!

Important notice:

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WishWin Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please list which documents you provided to verify your account?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello Tomas,

Thank you for your help. I'll try to answer everything as best as I can:

Could you please tell us how long you played at the casino and when exactly your account was blocked?

I registered on November 20th, and my account was probably activated on Friday, November 21st. However, I only noticed this after the weekend. On November 26th, account verification was requested.

Which games did you play to build up your current casino balance? (Slots, live games, sports betting)

I played slot games (slot machines).

Did you reach your current account balance using a bonus?

No, I won with real money and didn't use the bonus. I cancelled it.

Could you please list which documents you submitted to verify your account?

They requested proof of identity, a transaction history, and a selfie (a picture showing the website, my face, and my ID). I submitted all of these documents.

I'll send the screenshots to your email address.

Thank you again for your help!

Best regards

I will send you all screenshots and conversation logs via email.

Hallo Tomas,

danke für deine Hilfe. Ich versuche alles so gut wie möglich zu beantworten:

Könnten Sie uns bitte mitteilen, wie lange Sie im Casino gespielt haben und wann genau Ihr Konto gesperrt wurde?

Ich habe mich am 20.11. registriert und mein Konto wurde wahrscheinlich am Freitag den 21.11. Ich habe dies aber erst nach dem Wochenende bemerkt. Am 26.11 wurde dann die Verifizierung meines Kontos angefordert.

Welche Spiele haben Sie gespielt, um Ihr aktuelles Guthaben im Casino aufzubauen? (Spielautomaten, Live-Spiele, Sportwetten)

Ich habe Slotspiele (spielautomaten) gespielt.

Haben Sie Ihren aktuellen Kontostand mithilfe eines Bonus erreicht?

Nein, ich habe mit Echtgeld gewonnen und den Bonus nicht benutzt. Diesen habe ich storniert.

Könnten Sie bitte auflisten, welche Dokumente Sie zur Verifizierung Ihres Kontos eingereicht haben?

Sie haben einen Identitätsnachweis, eine Transaktionsliste und ein Selfie (Bild mit Website, Gesicht und Ausweis) angefordert. Diese Dokumente habe ich alle eingereicht.

Ich sende die Screenshots an deine E-mail Adresse.

Vielen Dank nochmal für die Hilfe!

Viele Grüße

Ich sende Ihnen alle Screenshots und Gesprächsverläufe per E-Mail zu.

Dear Sushi90,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Barbora (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite WishWin Casino representative to join this conversation.

Dear WishWin Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Dear Sushi90,

Thank you for your ongoing patience during the verification process.

To proceed with the review of your account, our verification department requires the following additional documentation:

Jeton Funding History: Please provide the transaction history (TRX) from the specific payment method used to top up your Jeton wallet.

Required Period: This statement must cover the period from October 20, 2025, to November 20, 2025.

Please ensure that the documentation clearly displays your full name, the transaction dates, and the amounts transferred to your Jeton account.

You can upload these documents directly through the Verification page located within your profile on our website. Should you encounter any technical difficulties while uploading the files, please feel free to send the requested documents as an attachment via e-mail to our support.

We look forward to receiving these details so we can finalize your verification.

Kind regards,

WishWin Casino Team

Dear Sushi90,

WishWin Casino requested an additional verification document related to your Jeton payment method five days ago, specifically the Jeton funding/transaction history covering October 20 to November 20, 2025.

Please let us know whether you have already provided this document and how the verification process has progressed since then.

Hello Barbora,

I also wanted to contact you today. I sent the requested documents last week. I'm not at home at the moment, so I can't give you the exact date.

I hope wishwin now has all the necessary documents and we can complete the process.

Thank you.

Hallo Barbora,

ich wollte mich heute auch bei ihnen melden. Ich habe die angeforderten Dokumente letze Woche gesendet. Ich bin im Moment nicht zu Hause, jetzt kann ich ihnen das genau Datum nicht nennen.

Ich hoffe wishwin hat nun alle erforderlichen Dokumente und wir können den Prozess abschließen .

Vielen Dank.

Dear Sushi90,

Thank you for the update and your cooperation in providing all the required documentation.

Dear WishWin Casino,

Could you please verify whether all requested documents have now been received and advise when the player’s account verification is expected to be finalized?

Thank you in advance for your cooperation.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear All,

Thank you for your patience.

We have forwarded the details to the relevant department, so that they look into this further. As soon as there is an update, you will be notified immediately.

We sincerely apologize for the inconvenience caused. Rest assured we are doing our absolute best to resolve the matter as soon as possible.

Best regards,

WishWin Casino Team

Dear Sushi90,

Thank you for providing the documents for your account verification.

Upon review, our team noted that the recently uploaded Jeton transaction history is the same document that was previously accepted. To move forward, please provide the transaction history from the specific payment method used to top up your Jeton account.

The documentation must meet the following criteria:

Timeframe: It must cover the period from October 20, 2025, to November 20, 2025.

Details: The document must clearly show your full name, the transaction dates, and the amounts transferred to Jeton.

We appreciate your cooperation in helping us finalize this process.

Kind regards,

WishWin Casino Team

Hello Wishwin, Hello Barbora,

In addition to the document I already sent to Wishwin, I have also sent a bank statement from Jeton.

This shows when I last topped up my token account. I'm sorry if I misunderstood something.

During the required period, I did not top up my token account myself, as there was sufficient credit available. The deposits received during this period came from partial transfers of other casino winnings.

I'm sending Wishwin two withdrawal receipts from a casino I found. These fall within the required timeframe.

I hope everyone had a nice holiday season and that we can now resolve this matter quickly 🙂

Best regards, Sushi

Hallo Wishwin, Hallo Barbora,

ich habe zusätzlich zu dem Dokument, dass ich Wishwin bereits gesendet habe, einen Kontoauszug von Jeton zukommen lassen.

Auf diesem ist zu sehen, wann ich das letzte mal mein Jeton-Konto aufgeladen habe. Es tut mir leid, wenn ich etwas missverstanden habe.

In dem geforderten Zeitraum habe ich mein Jeton-Konto nicht selber aufgeladen, da genügend Guthaben vorhanden war. Die Eingänge in dem Zeitraum stammen von Teilüberweisungen von anderen Casinogewinnen.

Ich sende Wishwin zwei Auszahlungsbelege von einem Casino, die ich gefunden habe. Diese fallen in den geforderten Zeitraum.

Ich hoffe das alle schöne Feiertage hatten und wir diesen Fall nun schnell erledigen können 🙂

Viele Grüße Sushi

Dear Sushi90,

Thank you for your update and for providing the additional documentation regarding your Jeton account.

Dear WishWin Casino,

Player has provided the requested Jeton bank statement and two withdrawal receipts covering the required period. The player has clarified that no personal top-ups were made during this time.

Please review these documents and confirm when the account verification can be finalized so the pending withdrawal can be processed.

Dear Sushi90,

Upon reviewing your transaction history, we have identified four separate top-ups of €500.00 each on 19 November 2025.

To comply with our regulatory requirements and finalize your verification, we kindly ask you to provide an explanation regarding the origin of these funds. To assist us, please provide documentation that establishes the source of the funds used for these transactions.

Verifying the source of these deposits is a necessary step to ensure the continued security of your account and our platform.

Thank you for your cooperation, and we look forward to your response.

Kind regards,

WishWin Casino Team

Hello Barbora, hello Wishwin,

I did some research and found four pieces of evidence from that period.

As mentioned previously, these are payouts from other casinos.

As with the WishWin casino, the withdrawal request is limited to a maximum of €500.

Therefore, this amount can be found several times.

I hope you now have all the necessary documents so that we can conclude the process.

Hallo Barbora, hallo Wishwin,

ich habe recherchiert und vier Belege aus diesem Zeitraum gefunden.

Wie bereits erwähnt, handelt es sich dabei um Auszahlungen von anderen Casinos.

Wie bei dem Casino WishWin beschränkt sich die Auszahlungsanfrage auf höchstens 500 €.

Daher ist dieser Betrags mehrmals zu finden. 

Ich hoffe, Sie haben nun alle notwendigen Unterlagen, damit wir den Prozess abschließen können.

Dear Sushi90,

Thank you for your update and for taking the time to gather and submit the additional evidence regarding the origin of the funds. We appreciate your cooperation throughout this verification process.

Dear WishWin Casino,

The player has now provided documentation explaining the four €500 transactions dated 19 November 2025, stating that these funds originated from withdrawals at other casinos, where payout limits of €500 per transaction apply. Supporting evidence for these withdrawals has been shared.

At this stage, please confirm whether the provided documentation sufficiently establishes the source of funds for the identified transactions. If any specific additional document is still required, kindly specify it clearly and precisely. Otherwise, please advise when the player’s account verification is expected to be finalized and the pending withdrawal processed.

Thank you for your cooperation.

Dear Sushi90,

Many thanks for your patience, understanding, and cooperation . We really appreciate it.

We are pleased to inform you that your account has been verified. Please continue to use your account further.

Our team wishes you all the best for your future activities!

Kind regards,

WishWin Casino Team

Dear WishWin Casino,

Thank you for confirming that the player’s account has been successfully verified.

Dear Sushi90,

You should now be able to place your withdrawal request without further restrictions. Please let us know once the withdrawal has been submitted and inform us when the funds are successfully received.

We will keep this complaint open until the withdrawal has been processed and all funds have been paid out.

Thank you both for your cooperation.

Hello everyone 🙂

Thank you so much, Barbora, for your help and for mediating. Thanks to Wishwin for the cooperation. I hope the payout will now proceed quickly. I've submitted the first withdrawal request.

Best regards

Sushi

Hallo miteinander 🙂

vielen Dank Barbora für deine Hilfe und dass ihr vermittelt habt. Danke an Wishwin für die Kooperation. Ich hoffe nun, dass die Auszahlung zügig vorangehen. Die erste Auszahlungsanfrage habe ich getätigt.

Viele Grüße

Sushi

Dear Sushi90,

Thank you for the update and for confirming that you have successfully submitted your first withdrawal request.

Please keep us informed about the progress of the withdrawal and let us know once the funds have been credited to your account. Should you encounter any further delays or issues, do not hesitate to update this complaint thread so we can assist if necessary.

We will continue to monitor the situation until the withdrawal has been fully processed.

Hello Barbora,

My withdrawal was unfortunately cancelled. I only received an email informing me that my payment was cancelled or rejected. According to Wishwin, it may have been a technical error.

I've requested the payout again and I hope it works this time. I'm only getting back to you now because I unfortunately got a bad case of the flu.

Best regards

Hallo Barbora,

meine Abhebung wurde leider storniert. Ich habe nur eine E-Mail bekommen, mit der Info, dass meine Auszahlung storniert bzw abgelehnt wurde. Eventuell laut Wishwin ein technischer Fehler.....

Ich habe die Auszahlung nochmal beantragt und ich hoffe, dass es diesmal funktioniert. Ich melde mich erst jetzt, da mich leider die Grippe heftig erwischt hatte.

Viele Grüße

Dear Sushi90,

According to the relevant department, the transaction in question failed due to an error indicating that the transaction was not permitted. Please contact your bank to find out if your account is subject to any restrictions.

Please be assured that your new withdrawal submission has been forwarded to the appropriate department for processing.

Kind regards,

WishWin Casino Team

Dear WishWin Casino,

Thank you for the update.

As the player’s account has already been successfully verified, we kindly ask for clarification regarding the failed withdrawal.

Please confirm whether the transaction was rejected before leaving your system or by your payment service provider. If available, we would appreciate it if you could share the transaction reference or the specific system/PSP error code associated with this withdrawal attempt.

Additionally, please confirm whether the funds have already been returned to the player’s casino balance and advise when the newly submitted withdrawal is expected to be processed.

Thank you for your cooperation.

Dear Sushi90,

Your recent withdrawal failed with the error: 'Transaction not allowed.' This typically indicates a restriction on the bank's side. Please check with your bank to ensure your account is permitted to receive these funds before attempting the withdrawal again.

We kindly suggest that you contact your bank to verify if there are any active restrictions on your account or if they are blocking transactions from gaming providers.

Once you have confirmed this with your bank, please feel free to attempt the withdrawal again.

Kind regards,

WishWin Casino Team

Hello Barbora, Hello wish-win-support,

Thank you for your reply. I am currently undergoing verification with Jeton as well. Jeton has already received the necessary documents; I am just waiting for confirmation and the activation of my account. Thank you for your patience and understanding.

Hallo Barbora, Hallo wish-win-support,

vielen Dank für die Rückmeldung. Ich habe momentan bei Jeton ebenfalls eine Verifizierung. Die unterlagen dafür hat Jeton bereits erhalten ich warte nur noch auf die Rückmeldung und die Freigabe meines Kontos. Vielen dank für Ihre Geduld und Ihr Verständnis.

Dear Sushi90, thank you for the update.

Dear WishWin Casino,

The player has informed us that they are currently completing verification with Jeton and are waiting for their account to be fully activated.

Could you please confirm whether the withdrawal can be processed once the Jeton verification is completed, or if any additional steps will be required from the player’s side?

Thank you for your cooperation.

Dear all,

As previously communicated, the player's account has been verified and can continue to be used.

Once any active restrictions on their payment provider have been lifted, they can resume using it and should not experience any issues when submitting withdrawal requests.

Kind regards,

WishWin Casino Team

Hello Barbora, Hello Wishwin

Thank you for the message that my account verification is complete. I wanted to let you know that the verification process with Jeton is progressing. They have requested some additional documents for further review. Therefore, it should hopefully only take a few more days until it's finished. I will provide an update immediately.

Thank you for your patience and cooperation.

Hallo Barbora, Hallo Wishwin

vielen Dank für die Nachricht, dass mein Konto fertig verifiziert wurde. Ich wollte bescheid geben, dass die Verifizierung bei Jeton vorn schreitet. Es wurde zur genaueren Prüfung nochmal Dokumente angefordert. Daher wird es hoffentlich nur noch ein paar Tage dauern, bis diese abgeschlossen ist. Ich werde sofort ein update geben.

Ich danke Ihnen für Ihre Geduld und Zusammenarbeit.

Dear Sushi90,

Thank you for the update.

We appreciate you keeping us informed about the progress of the Jeton verification. Please let us know once the verification is completed or if there are any further developments on your side.

We will continue to monitor the case and remain available should any additional assistance be needed.

Dear All,

As part of our standard security review, it is necessary to upload a statement for your Paysafecard wallet.

Verifying the source of these deposits is an essential step in ensuring the ongoing security of both your account and our platform.

Kind regards,

WishWin casinonTeam

Dear All,

Please disregard our last communication regarding this account. We apologize for any confusion.

The player's account is verified and ready for use. As soon as the restrictions from their payment provider are resolved, the player can resume using their account and should be able to submit withdrawals without issue.

Best regards,

WishWin Casino Team

Dear Sushi90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello everyone,

Unfortunately, I must still ask for your patience. Jeton has requested further documents that I sent a few days ago. I am now waiting for a response from Jeton. I think we can resolve this soon, though. Thank you for your patience and best regards.

Sushi

Hallo miteinander,

leider muss ich immer noch um Geduld bitten. Es wurden nochmal Dokumente bei Jeton angefordert, die ich bereits vor ein paar Tagen gesendet habe. Ich warte nun auf Antwort und Reaktion seitens Jeton. Ich denke wir können das aber bald abschließen. Ich danke für die geduld und viele Grüße

Sushi

Dear Sushi90,

Thank you for the update and for keeping us informed.

We understand that Jeton has requested additional documents and that you are currently waiting for their response. That is perfectly fine.

Please continue to update us once there is any progress, especially when your Jeton account becomes fully verified or if you encounter any difficulties.

We will keep the complaint open and continue monitoring the situation.

Hello everyone,

Unfortunately, I don't have a concrete update yet. I contacted Jeton support yesterday. They explained that my documents are still being reviewed and apologized for the delay.

I also thank you for your patience.

Hallo miteinander,

ich habe leider noch kein konkretes Update. Ich habe gestern mit dem Jeton-Support kontakt gehabt. Diese haben mir erklärt, dass meine Dokumente immer noch geprüft werden und sie entschuldigen sich, dass es so lange dauert.

Ich bedanke mich ebenfalls für Ihre Geduld.

Dear Sushi90,

Thank you for your message and for keeping us informed.

We understand that Jeton is still reviewing your documents. At this stage, we will continue awaiting further updates from your side. Please let us know as soon as there is any progress, particularly once your Jeton account becomes fully verified or if you receive any new information.

We appreciate your patience and cooperation.

Dear Sushi90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello everyone,

I just received feedback from Jeton. I apologize for the delay; unfortunately, there was a delay on Jeton's end.

My account verification is not yet complete, as there were some further questions. I have just answered them and I hope to receive positive feedback soon that my account has been verified.

Best regards

Hallo miteinander,

ich habe soeben Rückmeldung von Jeton bekommen. Ich entschuldige mich, dass es so lange gedauert hat, leider gab es Seitens Jeton eine Verzögerung.

Noch ist mein Konto nicht fertig verifiziert, da noch nochmal Rückfragen gekommen sind. Diese habe ich soeben beantwortet und ich hoffe ich bekomme nun bald eine positive Rückmeldung, dass mein Konto verifiziert wurde.

Viele Grüße

Dear Sushi90,

Thank you for the update.

We appreciate you informing us about the current status of your Jeton verification. We understand that additional questions were raised and that you have already provided the requested information.

Please keep us informed once there is any progress or once your Jeton account becomes fully verified. After that, kindly attempt the withdrawal again and let us know the outcome.

We will keep the complaint open and continue monitoring the situation.

Dear Sushi90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

Unfortunately, the verification process is not yet complete. I've been waiting for a response from Jeton for over a week now. I'll let you know as soon as I receive one. Thank you for your patience!

Best regards

Hallo,

Leider ist die Verifikation noch nicht abgeschlossen. Ich warte nun bereits wieder seit über einer Woche auf eine Antwort von Jeton. Sobald ich eine Antwort bekomme melde ich mich. Ich bedanke mich für Ihre Geduld!

Viele Grüße

Hello everyone,

I am pleased to announce that I have just received a message from Jeton that my account has finally been verified.

I have just requested my first withdrawal of €500 from Wishwin.

Best regards

Hallo zusammen,

ich kann mit Freude mitteilen, dass ich eben die Nachricht von Jeton erhalten habe, dass mein Konto nun endlich fertig verifiziert wurde.

Ich habe soeben meine erste Auszahlung von 500€ bei Wishwin beantragt.

Viele Grüße

Dear Sushi90,

Thank you for the update, and we are glad to hear that your Jeton account has now been successfully verified.

Please keep us informed about the progress of your newly requested withdrawal and let us know once the funds have been credited to your account.

Dear Sushi90,

We would like to provide you with an update on your account.

All withdrawal requests made have now been processed.

Please note that, depending on your payment provider and your bank's internal procedures, it may take three to five business days for the funds to appear in your account.

There are currently no outstanding payouts to be processed.

Kind regards,

Wishwin Casino Team

Dear Sushi90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Barbora, Hello Wishwin

I am happy to announce that my first withdrawal requests have now been paid out 🙂 I will request the next withdrawals and report back when they have been paid out.

Best regards

Hallo Barbora, Hallo Wishwin

ich kann mit freude mitteilen, dass meine ersten Auszahlungsanfragen nun ausbezahlt wurden 🙂 ich beantrage die nächsten Auszahlungen und berichte, wenn diese ausgezahlt wurden.

Viele Grüße

Hello Sushi90,

Thank you for the update. I’m glad to hear that your first withdrawal has been successfully paid out.

Please continue submitting your next withdrawal requests and keep us informed about their progress. Let us know once the following payments are processed and credited to your account.

We will keep this complaint open until all your withdrawals have been completed.

Dear All,

Please be advised that there are currently no pending withdrawals or outstanding payouts in account.

Kind regards,

Wishwin Casino Team

Dear Sushi90,

According to the casino, there are currently no pending withdrawals or outstanding payouts on your account.

Could you please confirm whether you have already received all your funds in full and whether there is any remaining balance left to be withdrawn?

If all funds have been successfully paid and there are no remaining issues, we will proceed with closing the complaint as resolved.

Thank you in advance for your confirmation.

Hello, I have already requested three withdrawals of €500 each over the past few days. There is still some money left.

Best regards

Hallo, ich habe bereits wieder über die Tage verteilt 3x 500 Euro zur Auszahlung beantragt. Es ist noch Restgeld vorhanden.

Viele Grüße

Dear Sushi90,

Thank you for your update.

Please continue submitting your withdrawal requests and keep us regularly updated about their progress.

We will keep the complaint open until all remaining funds have been successfully paid out.

Thank you for your cooperation.

Hello everyone ☺️

I just wanted to give a quick update that the requests and payouts are going well. Wishwin is currently processing requests very quickly.

There is still a balance due. I'll keep you updated.

Best regards

Hallo miteinander ☺️

Ich wollte nur kurz ein Update geben, dass die Anfragen bzw Auszahlungen gut laufen. Wishwin bearbeitet die Anfragen momentan sehr schnell.

Es ist noch ein Restbetrag offen. Ich halte sie gerne auf dem laufenden.

Viele Grüße

Dear Sushi90,

Thank you for the update. I’m glad to hear that the withdrawal requests and payouts are currently progressing smoothly.

Please continue to keep us informed about any further developments. I will await your next update regarding the remaining balance.

Dear Sushi90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

I have requested further withdrawals. The last ones were paid out relatively quickly.

I still have approximately €3,800 in my casino account. The collaboration is going very well!

Hallo,

ich habe wieder Auszahlungen beantragt. Die Letzten wurden wieder relativ schnell ausbezahlt.

Es sind noch ungefähr 3.800 € die ich auf dem Casino Konto habe. Die Zusammenarbeit läuft sehr gut!

Dear Sushi90,

Thank you for your update. I’m glad to hear that the recent withdrawals have been processed quickly and that the cooperation is going well.

I will be awaiting your next update regarding the remaining balance.

Dear Player,

We are writing to provide an update on the status of your withdrawal requests.

Requests submitted on 29 April have been successfully scheduled for processing on 4 May, and the withdrawal request submitted on 4 May has been scheduled for processing on 8 May.

Please note that, depending on your bank's processing times, it may take between three and five working days for the funds to appear in your account. This timeframe is counted from the processing dates of 4 and 8 May.

Thank you for your patience throughout this process.

Kind regards,

WishWin Casino Team

Dear Player,

We are writing to provide an update on the status of your withdrawal requests.

The recent request from May 4 was scheduled for processing on 8 May.

Please note that depending on your bank's specific processing times, it may take between 3 and 5 working days for the funds to reflect in your account. This timeframe is counted from the date of processing, May 8th.

Thank you for your patience throughout this process.

Kind regards,

WishWin Casino Team

Dear Sushi90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Barbora
Casino.Guru

Hello, thank you for the reopening. I wasn't home during that period.

The last two withdrawal requests at Wishwin are currently being processed. Unfortunately, these last two requests are taking a very long time again.

LG

Hallo, danke für die Wiedereröffnung. Ich war in dem zeitraum nicht zu Hause

Derzeit sind die letzten 2 Anfragen zur Auszahlung bei Wishwin in Bearbeitung. Leider dauern ausgerechnet diese letzten beiden Anfragen wieder sehr lange.

LG

Dear WishWin Casino,

Could you please provide an update regarding the player’s remaining withdrawal requests and clarify the expected processing timeframe for these final payments?

We would appreciate your cooperation in helping bring this case to a successful conclusion.

Dear Player,

We are writing to provide an update on the status of your recent withdrawal requests.

We have been notified by our payment provider that your withdrawals submission s from 16 and 18 May was cancelled. This is often caused by the receiving bank rejecting the transfer—this can happen if the bank details provided are incorrect, if the card has expired, or if the bank does not support this specific type of transaction.

Please ensure that all banking information matches your account exactly before resubmitting.

Rest assured that we forwarded your new submission of 1 June to the relevant team for processing.

Thank you very much for your patience and cooperation throughout this process. 

Kind regards, 

Wishwin Casino Team

Hello Barbora, Hello Wishwin,

I don't know what went wrong this time. The withdrawal method and my bank (token) haven't changed. I requested the last two withdrawals again, and I hope it works this time so we can finally close this case.

Hallo Barbora, Hallo Wishwin,

ich weiß jetzt nicht was jetzt wieder nicht geklappt hat. Die Auzsahlungsart bzw meine Bank (Jeton) hat sich nicht geändert. Die letzten 2 Auszahlungen wurden wieder beantragt von mir und ich hoffe dieses mal klappt es und wir können den Fall endlich schließen.

Quick update:

The penultimate request has been approved and paid out. Only one final request remains pending payment.

Kurzes Update:

die vorletzte Anfrage wurde genehmigt und ausgezahlt. Nun ist noch eine letzte Anfrage zur Auszahlung offen.

Dear Player,

Rest assured that we have forwarded the pending withdrawal in question to the relevant team for processing.

You will be notified once they have been processed.

Thank you very much for your patience and cooperation throughout this process. 

Kind regards,

Wishwin Casino Team

Dear Sushi90,

Thank you for the update. I'm glad to hear that the penultimate withdrawal has already been successfully paid out and that only the final withdrawal remains pending.

Once you receive the last payment, please let us know. If everything has been paid in full, you can either mark the complaint as resolved using the resolved button or simply inform us here, and we will be happy to close the complaint as resolved on your behalf.

Thank you for your cooperation, and we look forward to your final confirmation.

Dear All,

We are writing to provide an update on the status of your withdrawal requests.

Currently, all payments have now been completed, no balances to process, we consider the matter resolved. 

Thank you for your patience throughout the process.

Kind regards,

Wishwin Casino Team

Hello Barbora, Hello Wishwin,

I can confirm the message from Wishwin 🙂 Everything has now been paid out! Finally 🙂

Thank you very much for your help, patience and cooperation.

Best regards

Hallo Barbora, Hallo Wishwin,

ich kann die Nachricht von Wishwin bestätigen 🙂 Es ist nun alles ausgezahlt! Endlich 🙂

Vielen Dank für die Hilfe, Geduld und für die Zusammenarbeit.

Liebe Grüße

Dear Sushi90,

We’re pleased to hear that your issue has been successfully resolved, and we’ll now mark this complaint as resolved in our system.

Thank you for your cooperation and for keeping us updated throughout the process. We’re glad we could assist in reaching a positive outcome. Should you experience any issues with this or any other online casino in the future, please don’t hesitate to contact our Complaint Resolution Center. We’ll always do our best to help.

As you may know, our services are provided completely free of charge, and we do not accept gratuities. However, if you have a moment, we would greatly appreciate it if you could share your experience with our services on Trustpilot:

https://www.trustpilot.com/evaluate/casino.guru

Your honest feedback helps us improve our complaint resolution process and may also help other players who are considering reaching out to us for assistance.

Thank you once again for your trust and cooperation.

Best regards,

Barbora Pallas

Casino.Guru