WinWin Bet Casino - Pelaajan kotiutus viivästyy luvattoman virheen vuoksi.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with WinWin Bet Casino. Please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers. Could you please advise if you have been informed about any alternative method to withdraw your winnings? Could you kindly confirm if you passed the full KYC verification? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila

Update - Complaint can be closed

I withdrew 2500 EGP from the casino after the complaint was filed. 

After that, I lost 1700 EGP playing Aviator and the casino blocked both deposits and withdrawals. My balance is now 0 EGP.

I have deleted my account and I do not want to play at this casino again. 

Thank you CasinoGuru team for your help in recovering part of my money.

Please close this complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear elsayedsamer2786,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila