WinStreak9 Casino - Pelaajan voitot on takavarikoitu.

DO NOT TRUST THIS SITE

Ive been able to withdraw 2 seperate $20 no deposit daily bonuses but i have achieved vip bonus i claim $10 i play it up to $800

I attempt to withdraw they then TAKE MY $800 AND TELL ME I HAVE MULTIPLE ACCOUNTS

I ABSOLOUTLY DONT HAVE ANY OTHER ACCOUNTS IVE ONLY EVER DEPOSITED ON THIS SITE I WAS TOLD I COULD TRUST THEM ...

IM SO GUTTED AND HURT RIGHT NOW TO BE ACCUSED OF BULLSHIT TO THEN LOOSE $800 FOR IT ALSO

IM SHATTERED ...

THEY SEND A MSG SAYING THEY HAVE FIXED THE ISSUE I CAN DEPOSIT AND MY WITHDRAWLS WILL BE OK NOW

BULLSHIT

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced. May I ask a few questions to better understand the situation?

• Is there any chance that someone in your household, or someone using the same IP address, has also created an account at this casino?
• Could you please tell me which games you were focused on — slots, live casino, sports betting, etc.?
• Had you completed verification before this accusation?

I hope we can help resolve this issue promptly. Thank you in advance for your reply.

Best regards,

Kristina

Hey im HONESTLY SHATTERED TBH

NAH I AM A SOLE PARENT OF 2 YOUNG KIDS AGED 7 AND 12

WE LOST THERE MUM IN A TRAGIC HOUSEFIRE EARLY THIS YEAR ....

I PLAY SLOTS

YES I HAD FULLY COMPLETED MY VARIFACATION I HAD DEPOSITED OVER $100 ..

THE PART THAT HURTS IS THE SITE PAID ME A WITHDRAWAL BONUS OF $20 NO MORE THAN 20 MINS BEFORE EVERYTHING WAS SUCCESFUL

BUT THEN I GO TO WITHDRAW $800 MOST ID EVER WON THEY TAKE IT SAYING I HAVE MULTIPLE ACCOUNTS

WITCH I ABSOLOUTLY DO NOT !!

I FEEL SO CHEATED

Thank you very much for your reply, Thekid85. Do you currently have access to your casino account? Do I understand correctly that you accumulated your winnings with a bonus?

Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Dear Thekid85,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru