Winrolla Casino - Pelaajan omaehtoista pelikieltoa koskeva pyyntö on jätetty huomiotta.

On September 5, 2026, I wrote to Michael, an employee of Winrolla Casino, via live chat, stating that I wanted to be banned immediately due to gambling addiction. And preferably permanently.

The employee did not comply with my request and did not respond to the email. cs@winrolla.com referred.

I have repeatedly told him that he must act IMMEDIATELY and without delay.

He did nothing after that either.

My account was not blocked, I received more emails with a bonus, and I was unable to protect myself in this case.

I have already filed a complaint with the Anjouan licensing authority about Winrolla Casino and complained about the employee and the casino.

I also hope that CasinoGuru will impose a penalty on the ranking, because preventive and acute player protection is paramount here, and NOTHING has been done!

I have saved all evidence, such as screenshots of the live chat with the employee and the emails with the bonus offers.

Am 05.09.2026 habe ich den Mitarbeiter Michael des Winrolla Casinos im Live Chat geschrieben, dass ich mich aufgrund von Spielsucht mit sofortiger Wirkung sperren lassen möchte. Vorallem dauerhaft.

Der Mitarbeiter hat meiner Aufforderung nicht Folge geleistet & hat auf die Email cs@winrolla.com verwiesen.

Ich habe ihm mehrfach mitgeteilt, dass er SOFORT und AUGENBLICKLICH handeln muss.

Er hat auch danach wieder nichts unternommen.

Mein Konto wurde nicht gesperrt, wieder wurden mir Emails mit einem Bonus geschickt und ich konnte mich in diesem Fall nicht schützen.

Ich habe auch schon bei der Anjouan Lizenz Behörde Beschwerde über das Winrolla Casino eingereicht & mich über den Mitarbeiter und das Casino beschwert.

Auch hoffe ich, dass CasinoGuru hier eine Strafe an das Ranking verteilt, denn hier steht der präventive und akute Spielerschutz im Vordergrund und hier wurde NICHTS getan!

Ich habe alle Nachweise wie Screenshots des Live Chats mit dem Mitarbeiter und die Emails mit den Bonus Angeboten gespeichert.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with Winrolla Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you tried contacting the casino via the email provided by the live chat support?
• Could you please confirm whether you currently still have access to your account?
• Could you please share your original self-exclusion request? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila