Winrolla Casino - Pelaajan kotiutus on viivästynyt.

The casino https://winrolla-1731.com/de

Currently, a payout request takes more than 10 days.

After the payout is finally approved, the money doesn't appear in the account for several days; instead, after some time, it is simply credited back to the player's account.

Even after multiple contacts with support, no solution has been found.

This whole thing has been dragging on for over a month now and I'm not getting any money.

Das Casino https://winrolla-1731.com/de

bentötigt aktuell mehr als 10 Tage für eine Auszahlungsanfrage.

Nachdem die Auszahlung dann endlich genehmigt wurde , erscheint das Geld nach mehreren Tagen auch nicht auf dem Konto, sondern nach einiger Zeit wird es einfach wieder mit spielerkonto gutgeschrieben.

Auch nach mehrmaligen Kontakten mit dem Support wird dafür keine Lösung gefunden.

Das Ganze zieht sich nun über einen Monat in die Länge und ich bekomme kein Geld.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Winrolla Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Could you please share with me screenshots of your recent payout attempts with statuses visible?
• Is your player's account verified?
• Have you used the same payment method as for deposits? Have you made any successful payout using the same payment method in the casino previously?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas