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I requested a withdrawal of 350 euros, the maximum terms established by their own regulations have been exceeded, when contacting customer support they invent a sea of excuses, all different from theirs. A month ago I was asked to verify my documents, which was successful and now at the first withdrawal request after months of lost deposits with games that were rigged to say the least, they are inventing many stories to avoid paying. The withdrawal is due to a win on a sports bet because it is impossible to win on slots!!!

richiesto il prelievo di 350 euro,sono superati i termini massimi stabili dal loro stesso regolamento,contattando l'assistenza si inventano un mare di scuse, tra l'altro tutte diverse da loro.;un mesetto fa mi e' stata richiesta la verifica dei documenti,andata a buon fine e adesso alla prima richiesta di prelievo dopo mesi di depositi persi con giochi a dir poco truccati stanno inventandosi tante storie per non pagare.il prelievo e' dovuto ad vincita ad una scommessa sportiva perche' sulle slot e' impossibile vincere!!!

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Dear beppe.77,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Theirs is a strategy: initially, they pay you the withdrawals after 5 minutes, then gradually it takes longer and longer, but this time they have exceeded the limit; they leave the requested withdrawal money in the balance and wait for you to play it again so they can reverse the withdrawal request, which has already happened 4-5 times in a row; the joke is that you cannot request further withdrawals because otherwise the last request counts as the withdrawal request date, canceling the previous requests a priori::: a dog chasing its tail!!!

la loro e' una strategia,all'inizio i prelievi te li pagano dopo 5 minuti poi pian piano sempre piu tempo ma questa volta hanno superato il limite;lasciano il denaro richiesto nel prelievo nel balance e aspettano che te li rigiochi per poter stornare la richiesta di prelievo cosa successa gia 4-5 volte di seguito; la beffa e' che non puoi' richiedere ulteriori prelievi perche' altrimenti l'ultima richiesta vale come data di richiesta di prelievo cancellando a priori quelle richieste precedentemete:::un cane che si morde la coda!!!

Dear beppe.77,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good afternoon,

At the moment, there are no active withdrawal requests on the account. Your withdrawal request in the amount of €350 was scheduled to be processed on 28.12.2025. However, a delay occurred due to technical issues. Unfortunately, the withdrawal could not be completed because there were no funds left on the balance at the time of processing.

During this period, you were actively playing slots and placing sports bets, and unfortunately the funds were lost. We sincerely hope that luck will be on your side in the future. For now, we would like to offer a recommendation: if you have submitted a withdrawal request, it is best to refrain from playing until the funds have been successfully withdrawn. Otherwise, there is a risk of encountering a situation similar to the one described above.

Dear beppe.77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi... yes, the money was lost, as I already specified in my comment above. It's their strategy. Without understanding why, the 350 euros in my account had become 349.93. Some cents were removed, which caused the withdrawal to fail. They're just scammers!

ciao.... si i soldi sono andati persi come gia specificato in un mio commento sopra; e' una loro strategia,senza capire il motivo i 350 euro sul conto erano diventati 349,93 ,sono stati tolti dei centesimi che hanno mandato in errore il prelievo. sono solo dei truffatori!!!!

Dear beppe.77, thank you for your reply. 

I am sorry to hear that, but I understand. Since you have decided to play your winnings, I’m afraid there is not much we can do for you. I understand that this would have never happened if you could withdraw on the first attempt, but at this point, we cannot ask the casino to refund your lost winnings.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.