Winnita Casino - Pelaajan kotiutus viivästyy vahvistusongelmien vuoksi.

They've been making me upload documents for 15 days for a verification that was never requested before. I've made 12 attempts to upload documents in the format they requested, with high quality, and they're making excuses via email and chat on every social media platform for not disbursing the funds I won. I'VE SENT 3 COMPLAINTS WITH NO RESPONSE, AND IN CHAT YOU ASK ME FOR THE ADDRESS WHERE IT WAS SENT, AND THEY FORGET THAT IT'S SHOWN ON THE APP.

ALL THAT REMAINS IS TO REPORT THEM ALL.

I saved everything including chat and screen of sent file formats

sono 15 giorni che mi fanno caricare i documenti per una verifica mai richiesta prima, 12 tentativi di carico documenti , nel formato richiesto da loro con alta qualita' e accampano scuse tra mail e chat su ogni social per non erogare i fondi vinti. HO INVIATO 3 RECLAMI E NESSUNA RISPOSTA E IN CHAT MI RICHIEDETE L'INDIRIZZO DOVE E' STATO INVIATO, E DIMENTICANO CHE E' RIPORTATO SULL'APP.

RIMANE SOLO DA DENUNCIARLI TUTTI.

Ho salvato tutto compreso chat e screnn dei formati file inviati

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Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

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Dear massimorns,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments can complete the verification procedures. None of the serious and licensed casinos takes KYC lightly, and it might take a few working days to complete this thorough process.

• Could you please let me know which documents you have already provided and when exactly you sent the last one?
• Have you received any confirmation or acknowledgment when you submitted these documents?
• Could you provide the exact dates of your attempts to upload the documents?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Petra