Winnita Casino - Pelaajan kotiutus viivästyy tilin vahvistamisen vuoksi.

Good morning, I'm having a problem with the casino you indicated. Two transactions, one for €5,000 on August 15, 2026, and one for €4,000 on August 16, 2026, have been held for 21 days. I've waited until the limit is exceeded. Now they're telling me my account is being verified. I had already passed the verification process by submitting the required documents for a previous successful withdrawal. I'd like to understand why it's taking so long if the verification process had already been completed for a previous withdrawal. Thank you.

Buongiorno, ho un problema con il casinò indicato. Due transazioni una da 5000 euro del 15/08/26 e una da 4000 euro del 16/08/26 ferme da 21 gg ho atteso il superamento del limite indicato. Adesso mi indicano che l account è in fase di verifica. Avevo già superato le verifiche in precedenza inviando i documenti richiesti per un prelievo precedente che era andato a buon fine. Vorrei capire per quale motivo i tempi sono così lunghi se le verifiche erano già state fatte per un precedente prelievo. Grazie

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Dear Dany_82,

Thank you very much for your update.

To help me better understand your case, could you please answer the following questions?

• Did you sucesfully withdrawn funds from this casino before?
• What documents did you submit for the previous verification process?
• Have you received any communication from the casino regarding the verification of your current withdrawal?
• Did you used any casino bonuses or you have currently any active bonus?

Thank you very much in advance for your cooperation. I look forward to your reply.

Karla M.

Hello Dany_82,

We would like to update you that due to Karla, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Karla has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Karla will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru