Winnita Casino - Pelaajan kotiutus viivästyy 5 kuukautta.

Good morning, since 31/03 I have been waiting for my withdrawals to be processed for a total of 37,000 euros, the online customer service is poor and I am continuously provided with the

Same response, that my account is in a standard KYC verification status, it's been 5 months and I haven't heard anything! I'm pissed off and impatient! I don't intend to wait any longer! I'm giving myself another 10 days, with the deadline being September 12th, after which I'll take legal action and report the matter to the tax authorities! I hope you can help me! I can't take it anymore, I need that money, I invested my savings in the casino!

Buongiorno, dal 31/03 aspetto che vengano elaborati i miei prelievi per un totale di euro 37.000, il servizio assistenza online è scadente e mi viene fornita continuamente la

stessa risposta, che il mio account è in uno stato di verifica standard per la KYC, sono passati 5 mesi e non ho notizie! Sono incavolato e spazientito della cosa! Non ho più intenzione di aspettare! Do tempo per ulteriori 10 giorni, con scadenza al 12 settembre, dopodiché procederò per vie legali e denunciare alla finanza la questione! Spero mi possiate aiutare! Non ne posso più, ho bisogno di quei soldi, ho investito sul casinò i miei risparmi!

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you successfully withdrawn funds from this casino before?
• Have you passed the full KYC verification, or have you at least submitted any identity documents to the casino for verification of your account?
• What types of games did you play to accumulate the winnings you have been trying to withdraw?
• When was the last time the casino communicated with you regarding the processing of your withdrawal requests? How did they explain the delay?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I have already withdrawn funds in the past, even large amounts. The document verification was successful already in April. I played on slots. The last email dates back to a short time ago but with vague and always the same replies. I attach the photo.

Ho già prelevato fondi in passato anche di cifre elevate, la verifica documenti è andata a buon fine già da aprile, ho giocato su slot, l’ultima mail risale a poco tempo fa ma con risposte vaghe e sempre uguali della quale allego la foto

Dear Dan979

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Jana (jana.k@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Dear Dan979,

My name is Jana, and I will be assisting you with your complaint moving forward. I sincerely apologize for the delay you have experienced with your withdrawal. Please rest assured that I will reach out to the casino to expedite the resolution of this matter.

At this time, I would like to invite a representative from Winnita Casino to join this conversation to assist in resolving your complaint.

Dear Casino, could you please provide an explanation for the delay in processing the player’s withdrawal?

I appreciate your cooperation in providing this information.