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From July 26th to August 6th 2025 I have a series of withdrawals for a total of 850 euros, they are blocked because for over a month they have been replying to me that my account is under review. My account is ok and successfully verified and all documents I sent have been accepted. I don't know what else to do.

Best regards

Luca

Dal giorno 26 luglio al 6 agosto 2025 ho una serie di prelievi per un totale di 850 euro,essi sono bloccati perché da oltre un mese mi stanno rispondendo che il mio conto è sottoposto a revisione.il mio conto è ok e verificato con successo e documenti da me inviati sono stati tutti accettati.non so più cosa fare.

Cordiali saluti

Luca

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• What types of games did you play? Were they slots, live casino games, or did you place bets on sports?
• Did you accumulate your winnings with or without a bonus?
• Has the casino specified what exactly they are reviewing in your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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I had already made successful withdrawals on this site, I played slot machines and the winnings were without bonuses, the casino specified that my account is under review and consequently the withdrawals are blocked

In questo sito già avevo effettuato prelievi con successo,giocavo alle slot macchine e le vincite erano senza bonus,il casinò ha specificato che il mio conto è in revisione e di conseguenza i prelievi sono bloccati

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Luca80,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika