Winnita Casino - Pelaajan kotiutus on viivästynyt.

I am contacting you because I have been waiting for a payout of 2600€ from the Winnita Casino. The withdrawal requests have been raised in period between 07.07.2025 to 20.07.2025 and all are still pending since more than one month. My account is fully verified in KYC and I had already succesfull witdrawals from this casino some time ago. Last time they asked me about split transactions to 100€ per request I received some withdrawals, but not all. In this case also according to their requirements I have splited 26 requests per 100€ each. According to their regulations these withdrawals should be processed maximum within 14 days since last withdrawal request. Now even despite split on 100€ per request I have 2600€ pending since more than one month as last withdrawal request is from 20.07.2025. When I asking on the chat about my withdrawals Support Team every time explaining it same way, that I need to wait on verification and they are not able advise how long it can take, what it very flustrating and non acceptable to wait double maximum time without any explanation about exact or deadline date. Please support me to receive my withdrawals.

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Can you confirm whether you have recently submitted any new documents or whether the casino requested any additional verification after your latest withdrawal requests?

Has the support team provided any indication that your withdrawals are under a particular type of review, or are they only giving you general answers about verification delays?

Could you please specify the type of games or sections of the site you were using prior to initiating these withdrawals (e.g., casino games or sports betting)?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

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Hi Dominika,

Thank you for your quick response and support.

No, I didn't submit any new documents and didn't receive any new additional verification request after my latest withdrawal requests.

Their `Support Team on chat mentioned that my account is under verification and they are not able advise how long this review can take, but I'm hearing it since more less 3 weeks. On your mailbox I'm sharing you emails with communication with Winnita Support team which I received in this case after my complaint via email.

I used Winnita Casino site to casino games as slots roulette and sport betting also.

On my account to accumulate these winnings I used only my real balance, without any bonus funds.

In case of any additional questions please let me know.

Regards,

Dear player, have you received any updates from the casino regarding the verification process?

Have there been any changes to your withdrawals, and did the casino ever explain why you had to submit so many small withdrawal requests?

Dear Dominika,

Unfortunately still nothing, not received any withdrawals and no updates from Winnita site 🙁

No, they didn't explain why now should I raise withdrawal requests with smaller amounts. On the beginning half year ago they realized requests in 450€ per requests, but later somewhere in June when these at 450€ stucked they asked to split to 100€ per request and few were completed till July, but later every requestes were stucked till now. Could you please somehow support me to speed up of processing it?

Regards,

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear kilku123,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Winnita Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Good afternoon,

This particular user has encountered technical difficulties, and I am trying to resolve this issue as quickly as possible.

Dear Winnita Casino representative,

thank you for the update. Please keep us informed of any new development.

Good afternoon,

Today I have sent the request to the finance department again and I am expecting a response in the coming days (Wednesday or Thursday).

Good afternoon,

The withdrawal process has started, and today €100 has already been withdrawn. The final payment is scheduled for September 16. However, after that, the Security Department decided to block the account under rule 10.7. We reserve the right to deny access to players at our discretion. Currently, the balance is €2,501, and withdrawal requests have been submitted for €2,500. The account will be blocked after the final payment is processed.

Dear Winnita Casino representative,

thank you for the information.

Dear kilku123,

please keep us updated when you receive your funds.

Dear Jana,

Ok, I am receiving some withdrawals. At this time 4x100€ from 2600€ received.

Please keep case as open until

it will be fully paid. I will let you know about the progress.

Regards,

Dear kilku123,

thank you for the update. Please keep us informed when you receive more funds.

Dear kilku123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Sure, payments are still in progress of realization. I will let you know once all will be completed.

Dear kilku123,

thank you for the update. Please keep us updated when you receive more funds.

Dear kilku123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Jana,

Sorry for delays. I can confirm that all payment requests have been completed.

Thank you for your support!

Regards,

Dear kilku123,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jana

Casino.Guru