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And since May 4th I've been asking to receive my money but they always make up excuses, as soon as the 14 days to pay me pass they invent non-existent checks, they even got to the point of telling me after yet another 14 days that they had a technical problem with that payment and to cancel it and give it in another way and wait the 14 days again

E dal 4 maggio che chiedo di ricevere i miei soldi ma imventano sempre scuse, appena trascorrono i 14 giorni per pagarmi inventano verifiche inesistenti, sono arrivati pure a dirmi dopo gli ennesimi 14 giorni che hanmo a uto in problema twcnico con quel pagamento e di annullarlo e di darlo in altra manierae aspettare di nuovo i 14 giorni

Hello,

Thank you very much for submitting this complaint. I’m sorry to hear about the problem you’re experiencing. To better understand your situation and assist you effectively, please allow me to ask you a few questions:

• Have you made any successful withdrawals from this casino before?
• Have you completed the full KYC verification process?
• Which payment methods have you tried so far for processing your withdrawal request?
• Has the customer support team suggested any alternative methods for withdrawing your winnings?

I look forward to your reply and hope we’ll be able to help you resolve this issue as soon as possible.

Best regards,

Veronika

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Good morning, Veronica. I've completed the checks several times. The problem is that they always make up something new, even after I've paid a small amount of what they owed me. When you decide to withdraw, they divide the amount into withdrawals of €450 each. They paid me two, then nothing. And for the umpteenth time, after waiting the fourth time within the 14 days they require for payment, they told me that due to a technical problem, I had to submit a new request, which would require another 14 days, even though the error was theirs. I received the money using the debit card linked to the bank.

Buomgiorno veronica ho completato piu volte le verifiche, il problema è che se ne inventano sempre qualcuna anche dopo aver pagato uma piccola cifra di quello mi dovevano. Loro quando decidi di prelevare dividono la somma in prelievi da 450 euro e me ne hanno pagati 2 dopo di che il nulla e per l ennesima volta dopo aver fatto passare per la 4 volta 14 giorni che loro chiedono per il pagamento mi hanno detto che per problema tecnico dovevo fare una nuova richiesta con i conseguenti 14 giorni da aspattare anche se l errore era loro. Ho ricevuto i soldi usando la carta di debito collegata alla banca.

Veronica, the withdrawal they have to give me is 6200 euros, I hope you can resolve it because it is really important to me to get this money

Veronica il prelievo che devono darmi è di 6200 euro, spero riusciate a risolverlo perchè per me sono davvero importanti prenderli questi soldi

Hi Veronica, is there any news? Can you tell me something? Thanks a lot.

Ciao veronica ma abbiamo novità? Mi sai dire qualcosa? Grazie mille

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear ristoranteiruggeri38,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika