Winnita Casino - Pelaaja väittää, että maksu on viivästynyt.

After threatening them about the issues with authentication with my ID and face, I am now waiting for my withdrawal which, after several emails, still appears to be in my game balance and not my card balance.

As soon as I entered the site, after speaking with a virtual operator, it tells me that my withdrawal will be made by September 11, 2026, compared to the date of September 9, 2026 as per the deadline of the 5 days requested

Dopo aver minacciato loro per le problematiche riguardante l' autentificazione con la mia carta di identità e il mio volto, ora sono in attesa del mio prelievo che, dopo svariate e-mail, riaulta ancorq essere sul saldo di gioco e non sul saldo della mia carta.

Appena entrato nel sito, dopo aver parlato con un operatore virtuale, esso mi dice che il mio prelievo verrà effettuato entro l' 11 settembre 2026, rispetto alla data del 9 settembre 2026 come da scadenza dei 5 giorni richiesti

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Dear Federico51,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Federico51,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Jean