Winnita Casino - Kasino viivästyttää pelaajan kotiutusta.

The casino verified my KYC after 10 days from the win. Now another 15 days have passed, and I still have a €13,000 withdrawal pending. After telling me to wait 21 days, they are now asking me to withdraw only €100 per day. Honestly, this feels very suspicious and seems like a trick to delay the payment.

id account: 40500653

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• How many withdrawal requests can you submit at this casino at the same time? Is it possible to have more than one pending withdrawal request?
• Has the casino explained why your withdrawal requests are limited to 100 €? Would the limit be higher if you used a different payment method?
• What games did you play to accumulate your winnings?

I have reviewed the Terms and Conditions of Winnita Casino, and this is what I found regarding withdrawals:

8.16. When requesting to withdraw more than 250 € , such requests will be divided into multiple requests of 250 € each. These limits are set by the payment system we use to process payments. However, there are no limits on how much a customer can withdraw from their account.

According to this rule, you should be able to request withdrawals of up to 250 € per transaction.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Besides, after a month of waiting for my money, I was so exasperated that yesterday I bet more than half my withdrawals and cancelled them. Because I had initially requested €13,000, which they had automatically split into three withdrawals of €3, €5, and €5. I had never withdrawn anything from them. After 20 days, they asked me to cancel them and make €100 withdrawals, and they said I could make as many as I wanted. So I made five €100 withdrawals, and yesterday they paid the first two. Then today I submitted another 15 €100 withdrawal requests, and they told me the withdrawals would be added together, so it would take 15 days. This seems absurd to me.

A parte che preso dall’esasperazione dopo un mese che aspettavo i soldi ieri ho giocato più della metà e ho annullato i prelievi. Perché inizialmente avevo chiesto 13000€ che loro avevano diviso in automatico in 3 prelievi da 3,5,5. Io non avevo mai prelevato nulla da loro. Dopo 20 giorni mi hanno fatto la richiesta di annullare e farli da 100€, e potevo farne quanti ne volevo a detta loro. Così ne ho fatti 5 da 100€ e ieri hanno pagato i primi due. Poi oggi ho inserito altre 15 richieste da 100 € e mi dicono che la cifra dei prelievi viene tutta sommata e quindi ci vorranno 15 giorni. A me sembra un comportamento assurdo.

Thank you for the information.

Please forward the most recent communication between you and the casino customer support regarding the processing of your withdrawal requests to veronika.f@casino.guru, or alternatively, upload the relevant screenshots here.

I appreciate your patience and cooperation.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Aleborgo,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika