Winit Casino - Pelaajan kotiutus on viivästynyt.

Hi,

Submitted a withdrawal request on 8th of August and was told 7-21 business days, now passed 24 business days and not a a thing from them.

Passed all KYC and Verification, didn’t accept any bonuses etc when I deposited and getting nowhere with their support, been told their are processing a high volume of transactions and are extremely busy, but 24 business days, come on!

Can the Casino Guro help with this?

Thanks

Dear player, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Winit Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Have you made any successful withdrawals before using the same payment method?  
• Could you please confirm when you have passed the KYC verification? 
• Have you received any communication from the casino regarding your withdrawal status since your initial request?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hi Natalia,

Yes, I have previously withdrawn from the site using the same method and didn’t take anywhere near the timeframe quoted this time around.

KYC was passed when I first opened the account, maybe 6 months ago.

Ive not had any further communication except for being told their financial team is extremely busy and sometimes they can go over the 7-21 days, but even the 7-21 days is extremely excessive, we’re now on business day 25.

if you need anything further, just let me know.

Regards,

Thank you very much for your reply! Could you please forward all the relevant communication between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

Hi Natalia,

I have emailed over all correspondence I have had with them, all via live chat.

if you need anything else, just let me know.

Thank you very much for your cooperation. I will now transfer your complaint to my colleague Attila (attila.g@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of Winit Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Hello Dcairns1875,

My name is Attila and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Winit Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Attila G.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Attila Gorkij