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Hi there,

i have made a few withdrawals from windetta and I’m losing a reasonable amount on each transaction as they seem to pay in euro. Firstly I didn’t have a euro wallet in my skrill account so it was sent to USD. Everytime I received funds, I then had to convert it to NZD which is a very costly exercise. This isn’t disclosed anywhere and it’s frankly frustrating when you’re depositing in your own currency but getting it back in a different currency. I’ve only experienced this where the casino doesn’t have NZD. For example you deposit and withdraw in euro. I don’t understand how this is fair or legal. And I want it looked at.

Dear Honorher,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Fees like this are usually charged by a third party (payment provider), and I am afraid that there is nothing we can do about it. Please understand that casinos have no influence over transaction fees or currency exchange fees deducted by payment providers for processing the payment. We would really like to help, but it is impossible for us this time.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint.

Thank you very much in advance for your reply and understanding.

Best regards,

Dominika

Dear Honorher,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.