Wildsino Casino - Pelaajan tili on lukittu, mikä estää kotiutuksen.

Good afternoon

I'm here to ask for your help, because my account was blocked and my balance is stuck in the casino, I have already sent all the documentation requested in their support email bank statement, photo of my identity front and back, selfie holding the document, and they do not verify my account then after everything sent for several days trying to do the verification, they told me to send it in the verification tab of the site,knowing that I have already informed them in a previous email that I can not enter my game account, because they blocked me, as I will send a print of my cell phone screen here, I can not log in to the account anymore and the only way to verify mine is by email, so I can not send it through the website tab and only through the support email,as you can see in the second print of the email they want me to send it through the game tab where I no longer have the

where I no longer have the access they blocked, thank you in advance and I count on your help.

from their support

Boa tarde

venho através desse e-mail pedir a ajuda de vocês ,pois tive minha conta bloqueada e meu saldo estar preso no cassino ,já mandei toda a documentação solicitada no e-mail do suporte deles extrato bancário,foto da minha identidade frente e verso ,selfie segurando o documento,e eles não verificam a minha conta aí depois de tudo enviado a vários dias tentando fazer a verificação,eles me mandaram enviar na aba de verificação do site ,sabendo eles que eu já informei em e-mail anteriormente que não consigo entrar na minha conta de jogo ,pois eles me bloquearam ,como vou mandar print aqui da tela do meu celular,não consigo logar na conta mais e a única forma de verificar a minha é pelo email,sendo assim não consigo enviar pela aba do site e somente pelo email do suporte ,como vocês estão vendo no segundo print do email eles querem que eu envie pela aba de jogo onde não tenho mais o

acesso que eles me bloquearam,desde já agradeço e conto com a ajuda de vocês .

do suporte deles

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wildsino Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the verification requirements and your account status? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good morning

the time was on average 6 days ultilzando until they blocked me, blocked me for more than 30 days already, no

ULtizei no

bonus,about my games were electronic games and casino,I will send in your e-mail all the email that I sent and received from them since already thank you for the help

Bom dia quanto

ao tempo foi em média 6 dias ultilzando até eles me bloquearem,me bloquearam já faz mais de 30 dias já ,nao

ULtizei nenhum

bonus,sobre meus jogos foram jogos eletrônicos e cassino ,enviarei no seu e-mail todos os email que mandei e recebi deles desde já agradeço pela ajuda

Good morning

email tomas@casino.guru I'm waiting for a response so that we can resolve this issue together. Thank you very much for your help.

Bom dia já enviei no

email tomas@casino.guru os e-mail e conversar com o cassino citado aguardo uma resposta para juntos resolvermos essa questão desde já agradeço de mais pela ajuda .

Dear All,

We would like to inform you that the request is under investigation and we will be back with an update in the nearest time possible.

Your patience and understanding is highly appreciated!

Best regards,

Wildsino.com

Dear Erico395798,

We would like to inform you that your pending withdrawals were processed and paid out from our side.

Your account will remain closed per management decision ( point 3.9 from our Terms and Conditions).

We hope this clarifies the matter for you!

Best regards,

Wildsino.com

Good morning, I would like to thank you for your beautiful work, you are wonderful, always helping us bettors, congratulations, thank you very much for helping me after you talked to them, they processed the payment, thank you very much and congratulations to all your team. a big hug!

Bom dia passando para agreadecer o belíssimo trabalho de vocês ,vocês são maravilhosos sempre ajudando nós apostadores,estão de parabéns,muito obrigado por me ajudar após vocês falarem com eles ,eles processaram o pagamento,muitíssimo obrigado e parabéns a toda a equipe de vocês.um forte abraço

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Erico395798,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas