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I've requested three withdrawals since June 26, 2025. I ask daily when I can expect them. Always the same answer...It's been a bit delayed, don't worry, be patient. But after 17 days, I'm running out of patience.

Ich habe seit dem 26.06.25 3 Auszahlungen beantragt. Ich frage täglich nach, wann ich damit rechnen kann. Immer die gleiche Antwort...Es verzögert sich etwas, machen sie keine Sorgen, haben sie Geduld. Aber nach nunmehr 17 Tagen habe ich keine Geduld mehr.

Dear player,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Could you please share your communication with the casino regarding the withdrawals? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Hello,

I've already received three withdrawals from this casino, which also took a very long time. I haven't been asked to verify my account yet.

I'm not entirely sure, but I think I played with a deposit bonus that I successfully wagered. I've already received my first three withdrawals.

I am sending today's chat history and two replies from support via email.

Best regards, Ines

Hallo,

ich habe schon von diesem Casino 3 Auszahlungen erhalten, welche auch sehr lange gedauert haben. Zur Verifizierung wurde ich bisher noch nicht aufgefordert.

Ich bin mir nicht ganz sicher, aber ich glaube, ich hab mit einem Einzahlungsbonus gespielt, den ich erfolgreich umgesetzt habe. Die ersten 3 Auszahlungen habe ich ja schon erhalten.

Den Chatverlauf von heute und zwei Antworten vom Support schicke ich per E-Mail.

Viele Grüße, Ines

Hello, today I finally received €1,000 of the outstanding €1,500. However, the oldest payment of €500 from June 26, 2025, is still outstanding. But I'm hopeful something will happen 🙂

Best regards, Ines

Hallo, heute habe ich von den ausstehenden 1.500 € endlich 1.000 € erhalten. Die älteste Auszahlung in Höhe von 500,- € vom 26.06.25 steht aber immer noch aus. Aber ich habe Hoffnung, dass sich etwas tut 🙂.

Viele Grüße, Ines

Dear player, thank you for the update. Have you received the rest of the money?

Hello,

No, unfortunately not yet. The payment of €500 from June 26, 2025, is still outstanding.

Hallo,

nein, leider noch nicht. Die Zahlung von 500 € vom 26.6.25 steht immer noch aus.

Dear player, could you please let us know whether the casino has explained why this particular €500 withdrawal from June 26 is still outstanding?

Has any reason been given for the delay?

Can you confirm whether this withdrawal is still marked as pending in your account, or does it show a different status?

Hello, I've received the money and there's nothing outstanding. Thank you for your effort.

Best regards, Ines

Hallo, ich habe das Geld erhalten und es steht nichts mehr aus. Vielen Dank für Ihre Mühe.

Beste Grüße, Ines

Dear player,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Dominika

Casino.Guru