Wild Robin Casino - Pelaaja ei ole vielä saanut voittojaan.

I have 3000 euros in it right now and I have made a request to withdraw 1500 and I have been waiting for days and they tell me that it is the accounting department's fault and they are simply late, just like bassbet and wildrobin do to me. At bassbet I waited 14 business days for 1500 to come in and now I am already waiting another seven business days and still waiting.

Έχω 3000 ευρώ μέσα αυτήν τη στιγμή και έχω κάνει αίτημα για ανάληψη 1500 και περιμένω εδώ και μέρες και μου λένε ότι φταίει το λογιστήριο και αργούν απλά όπως μου κάνει και η bassbet το ίδιο kai η wildrobin. Στην bassbet περίμενα 14 εργάσιμες για να μπουν 1500 και τώρα περιμένω ήδη άλλες εφτά μέρες εργάσιμες και ακόμα του.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear bet-atzis,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear bet-atzis,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good evening, bassbet received two withdrawals and today I was waiting for the last one but the 14 days have passed. Wildrobin has not made any changes or made any withdrawals.

Καλησπέρα, στην bassbet μπήκαν δύο αναλήψεις και σήμερα περιμενα την τελευταία αλλά πέρασαν οι 14 μέρες. Στην wildrobin καμία αλλαγή ούτε προχωρήσε σε κάποια ανάληψη

The answers I get from support are the workload and they don't give me an exact date! 15 days today

Οι απαντήσεις που παίρνω από το support είναι ο φόρτος εργασίας και δεν μου δίνουν ακριβής ημερομηνία!15 μέρα σήμερα

Dear bet-atzis, thank you very much for your reply. Could you please clarify how much do you currently need to withdraw in total?

Thank you in advance for your response.

Good evening, bassbet just completed all withdrawals a while ago! In. Wildrobin I want to withdraw 4500, my first three withdrawals started 16 days ago which is also a max limit of 1500 (3x500) and they tell me everything because of workload and so on that I have to be patient and wait, I asked them for an exact date and they never answered me about it

Καλησπέρα, η bassbet μόλις ολοκλήρωσε όλες τις αναλήψεις προ λίγου! Στη. Wildrobin θέλω να κάνω ανάληψη 4500 ξεκίνησαν πριν 16 μέρες τις τρεις πρώτες αναλήψεις μου που είναι και μαξ όριο 1500 (3χ500) και μου λένε όλο για λόγου φόρτου εργασίας και τα λοιπά ότι να έχω υπομονή και να περιμένω, τους ζήτηση ακριβής ημερομηνία και δεν μου απάντησαν ποτέ σε αυτό

The upload happened a while ago, thank you very much guys for everything

Η ανάληψη έγινε πριν λίγο ευχαριστώ πολύ παιδιά για ολα

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear bet-atzis,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila