Wild Fortune Casino - Pelaajan kotiutuspyyntö hylätään toistuvasti.

there is no explanation contact support regarding payment, she says the same thing every single time, that I am rejected because I do not pay them via bank transfer, but when I press my visa pops up and it is my bank card where salary goes etc, but rejected every single time I apply for an amount, I have uploaded documents the answer to everything, but that is why they say I cannot get my money and I am rejected every single time I want payment, what should I do and how do I get my money 3200 euros

der er ingen forklaring kontakt surport ang udbetaling , hun siger hver evig eneste gange det samme, at jeg bliver afvist fordi jeg ikke udbetaler dem via banktransning, men når jeg trykker poppper mit visa op og det er jo mit bankkort hvor løn går ind osv ,men afvist hver evig eneste gang jeg søger om et beløb ,har oploadet dokumneter svaret på alt , men det er derfor siger de jeg ikke kan få mine penge og jeg bliver afvist hverevig eneste gang jegh ønsker udbetaling, hvad skal jeg gøre og hvordan får jeg mine penge 3200 euro

Dear Superjokke,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue or related to your account only?
• Could you please share a screenshot of the options there are for the available payment method in the cashier section?
• Could you please share with me your communication with the casino where they explain to you why your payouts are declined? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear Superjokke,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Thanks for your reply.

Have you saved your interaction with casino support regarding the issue?

Could you please share it with me as well? It might help us better understand the situation. I apologize for the inconvenience.

Send the information to my email at tomas@casino.guru or post screenshots here.

Dear Superjokke,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.