WikiLuck Casino - Pelaajan tasapaino on menetetty.

Ladies and Gentlemen

On April 23, 2025, I made a deposit of €100 at Casino Wikiluck. I made approximately €500 in this casino. On March 24, 2025, one day later, I wanted to continue playing, but my account balance was now zero.

Sehr geehrte Damen und Herren,

ich habe am 23.04.2025 eine Einzahlung im Casino Wikiluck getätigt über 100€. Ich bin in diesem Casino auf ca. 500 € gekommen. Am 24.03. 2025 also einen Tag später wollte ich weiter spielen aber mein Kontostand ich jetzt null .

Dear Maria111,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand the situation and assist you effectively, could you please provide answers to the following questions?

• Have you checked your account transaction history for any irregularities?
• Have you contacted customer support to check why your balance was voided?
• Have you received any emails or notifications informing you about any breaches of the casino's Terms and Conditions that could lead to the confiscation of your balance?
• Did you accumulate your winnings with or without a bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hello,

The problem is that the validity period of the bonus code is supposed to have expired.

But the casino doesn’t know why.

The casino keeps writing to me saying that everything is being checked, but nothing happens.

I spoke to them again this morning.

Here is the answer from this morning:

I've escalated your case, and it seems there's still no update. It seems the voucher has expired, but the expiration date is tomorrow.

10:07

Kaytlyn G. says: I would advise you to be patient, and we will do our best to help you further. (translated)

10:07

says: the due date would not have been until tomorrow.

Sent · 10:07

Kaytlyn G.

Kaytlyn G. says: Yes, that's why we're investigating the case. (translated)

But they keep writing the same thing. I feel like no one really cares.

That's why I contacted you.

Hallo,

das Problem ist , das bei dem Bonuscode die Gültigkeitsdauer abgelaufen sein soll.

Das Casino weiß aber nicht warum.

Das Casino schreibt mir ständig , das alles geprüft wird aber es passiert nichts.

Heute morgen habe ich wieder mit denen gesprochen.

Hier die Antwort von heute morgen:

Ich habe Ihren Fall eskaliert und es scheint, dass es immer noch kein Update gibt. Es scheint, dass der Gutschein abgelaufen ist, aber das Fälligkeitsdatum ist morgen. (übersetzt)

10:07

Kaytlyn G. sagt: Ich würde Ihnen raten, geduldig zu sein, und wir werden unser Bestes geben, um Ihnen weiter zu helfen. (übersetzt)

10:07

sagt: das Fälligkeitsdatum wäre morgen erst gewesen.

Gesendet · 10:07

Kaytlyn G.

Kaytlyn G. sagt: Ja, deshalb untersuchen wir den Fall. (übersetzt)

Aber die schreiben immer wieder das gleiche. Ich habe das Gefühl das sich niemand so richtig darum kümmert.

Darum habe ich mit Ihnen Kontakt aufgenommen.

but I come from Germany

ich komme aber aus Deutschland

Hello, I got my money back.

You can mark the complaint as resolved.

Thank you for your efforts

Mary

Hallo, ich habe mein Geld wiederbekommen.

Sie können die Beschwerde als gelöst kennzeichnen.

Danke für Ihre Bemühungen

Maria

Dear Maria111,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Veronika Fritz

Casino.Guru