WikiLuck Casino - Pelaaja kyseenalaistaa tunnistuspyynnön laillisuuden.

Hello, the casino is asking me for a notarized and signed copy of my identification. Is this legal? I live in Germany.

Hallo das Casino verlangt von mir eine notariell beglaubigte und unterschriebene Kopie und meines Ausweises .Ist das rechtens.ich lebe in Deutschland

Dear moneyblau, 

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you’re experiencing.

Please understand that the KYC process is an essential part of ensuring that funds are sent to the rightful owner. Since casinos cannot physically verify the identity of their players, this process is the only way for gambling establishments to complete their verification procedures. Licensed and reputable casinos take KYC seriously, and it may take a few working days to complete this thorough process. Additionally, please be aware that casinos may request additional documents for verification, including notarized copies, if necessary.

• Could you kindly confirm which documents you have already provided and the date when you sent the last one?
• Have you ensured that all required documents were submitted promptly and in the correct format?
• Have any of your identity documents been approved so far during the KYC process?

I hope we can help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Dear moneyblau,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I sent the confirmation on Wednesday. I haven't received a response yet.

Hallo ich habe die Bestätigung gesendet am Mittwoch. Bis jetzt habe ich noch keine Antwort bekommen.

Hello The casino has approved the payout. I will check tomorrow to see if the money is there.

Hallo Das Casino hat die Auszahlung genehmigt. Ich werde morgen ob das Geld da ist.

Thank you for the information. I'm glad to hear that your withdrawal request was approved. Please let me know when you receive your winnings.

Hello The money has been credited to the account. Thank you for your help

Hallo Das Geld ist auf dem Konto eingegangen. Danke für eure Hilfe

Dear moneyblau,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika Fritz 

Casino.Guru