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I requested a withdrawal of 3400€ on 09/07/2023 and it's still pending. I've been told in chat for the past three weeks that it's almost done, but it seems more like they're just messing with people.

Ho effettuato un prelievo di 3400€ il 09/07/2023 e ancora mi da in sospeso e chiedendo in chat mi dicono da 3 settimane che manca poco ma sembra più che prendano in giro le persone

Dear 5y94cs6f8q,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

this is my first withdrawal with this site and i sent all the required documents and the win was made on a live casino with no bonus

questo E il primo prelievo con questo sito e ho mandato tutti i documenti richiesti e la vincita è stata effettuata su un casinò live senza bonus

Thank you very much for your reply, 5y94cs6f8q. Could you please post here a screenshot of your withdrawal history?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear 5y94cs6f8q,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The casino after 1 month made the payment

Il casinò dopo 1 mese ha effettuato il pagamento

Dear 5y94cs6f8q,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru