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Three days ago, I requested a withdrawal of 500€ and I am unable to see on the website whether it is being processed or not. I have another 200€ to withdraw but it continues to tell me that I have exceeded the daily limit even though I haven't made a withdrawal for three days. Please, I need help as I need this money.

3 giorni fa ho richiesto un prelievo da 500€ e dal sito non riesco a vedere se è in elaborazione o meno, ho altri 200€ da prelevare ma continua a dirmi che ho superato il limite giornaliero, quando invece sono 3 giorni che non prelievo nulla.. per favore aiutatemi ho bisogno di quei soldi.

Dear sanBeach,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Since I also write to them, but I haven't received any response... I would perhaps like to understand why I can't make the other withdrawal in the meantime

Siccome scrivo anche a loro, ma non ho ricevuta nessuna risposta.. Vorrei magari capire perché non posso fare l’altro prelievo nel frattempo

Dear sanBeach,

Have you received your withdrawal from the casino yet?

Dear sanBeach,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.