Wazamba Casino - Pelaajan voitot viivästyvät.

The casino has not paid out my winnings since September 20, 2025.

In the chat, arbitrary reasons are given as to why the payment could not be made to date.

Das Casino hat meinen Gewinn seit dem 20.09.25 nicht ausbezahlt.

Im Chat werden willkürliche Gründe genannt, weshalb die Auszhalung bis Dato nicht erfolgen konnte.

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and makes such a request, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Learnbird221,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Hello Kristina,

These processing times seem more than strange. I'm surprised that the casino has such a high reputation on Casinoguru.

Which player feels comfortable with payout times like these?

Truly a disgrace...

Sunny Regards

Learnbird

Hallo Kristina,

Diese Bearbeitungszeiten wirken mehr als befremdlich. Es wundert mich, dass das Casino auf Casinoguru eine derartige hohe Reputation besitzt.

Welcher Spieler fühlt sich denn mit derartigen Auszahlungszeiten gut aufgehoben?

Echt ein Armutszeugnis...

Sunny Regards

Learnbird

Thank you for your reply. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

Thank you.

Dear Learnbird221,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru