Wazamba Casino - Pelaajan tili on suljettu.

I deposited €50, reached €109, and decided to withdraw. I only played Live Evolution Blackjack. The casino closed my account and, after emailing me they'd send me the money anyway, they haven't responded.

Ho depositato 50€, arrivato a 109€ ho deciso di prelevare. Ho giocato solo blackjack live evolution. Il casinò mi ha chiuso l'account e, dopo avermi detto tramite mail che mi avrebbero mandato ugualmente i soldi, non mi rispondono più.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Am I correct in understanding that the casino allegedly processed your withdrawal request on May 23?
• Have you made any successful withdrawals from this casino before?
• Which payment method did you select for this withdrawal request?
• Have you passed the full KYC verification, or at least submitted any identity documents to the casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika