Wazamba Casino - Pelaajan tili ei ole käytettävissä kotiutuksen peruuttamisen jälkeen.

Withdrawal cancelled and account inaccessible.

Good morning,

I would like to file a complaint against Wazamba Casino .

I have been using the casino for several months without any problems, making regular deposits and withdrawals and using my account normally.

I recently requested a withdrawal of €74 on June 1. The withdrawal was subsequently cancelled without a clear or sufficient explanation.

After this incident, it also appears that my account has been limited or deactivated: I am currently unable to access the platform. I was not informed clearly whether my account was closed, suspended, or blocked, and I have not received any information about any necessary verifications. I would like to recover my withdrawal. I also wish to add that I don't remember the exact last name I used when registering, but I assure you that my email and name are correct.

Thank you.

Prelievo annullato e account inaccessibile.

Buongiorno,

desidero presentare un reclamo nei confronti di Wazamba Casino.

Ho utilizzato il casinò per diversi mesi senza riscontrare problemi, effettuando regolarmente depositi e prelievi e utilizzando il conto normalmente.

Recentemente ho richiesto un prelievo di 74EUR in data 01/06. Il prelievo è stato successivamente annullato senza una spiegazione chiara o sufficiente.

Dopo questo episodio, sembra inoltre che il mio account sia stato limitato o disattivato: attualmente non riesco più ad accedere alla piattaforma. Non mi è stato comunicato in modo trasparente se l’account sia stato chiuso, sospeso o bloccato e non ho ricevuto indicazioni su eventuali verifiche necessarie. Vorrei riuscire a recuperare il mio prelievo, oltretutto aggiungo che non ricordo con precisione il cognome usato durante la registrazione, ma assicuro che email e nome siano corretti.

Grazie.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wazamba Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Which payment method have you used when depositing and paying out?
• Could you please explain whether you are familiar with the user from the following complaint? https://casino.guru/complaints/wazamba-casino-player-s-withdrawal-is-cancelled-and
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi, I'm happy to provide answers.

I probably created my account in August or September 2025. I'm not sure exactly when they blocked me, but I assume it was the same day they canceled my withdrawal, which was June 4. I mainly played table games like roulette. The money wasn't part of a bonus I received from the casino. I used cryptocurrency as my deposit and withdrawal method. The link from the other user who filed the complaint is invalid when I try to open it, but I haven't had any contact with any other users who used the casino. Unfortunately, I have no communications to show as my account was suddenly inaccessible without any prior notice. Given the treatment I received, I have priority in receiving my withdrawal; I have no interest in having my account unblocked. Thank you.

Salve, fornisco volentieri le risposte.

Dovrei aver creato il profilo ad agosto o settembre del 2025, non so di preciso quando mio hanno bloccato ma suppongo sia stato lo stesso giorno che mi hanno annullato il prelievo, ovvero il 04/06. Ho giocato principalmente a giochi da tavolo come roulette. I soldi non fanno parte di un bonus ricevuto dal casinò. Ho usato crypto come metodo di deposito e prelievo. Il link dell'altro utente che ha fatto il reclamo mi risulta invalido quando provo ad aprirlo, tuttavia non ho avuto contatti con altri utenti che hanno usato il casinò. Purtroppo non ho comunicazioni da mostrare in quanto mi sono ritrovato l'account inaccessibile all'improvviso e senza alcun avviso. Dato il trattamento ricevuto, ho priorità nel ricevere il mio prelievo, non ho interesse nell'eventuale sblocco del profilo. Grazie.

Thanks for your reply.

Kindly share a screenshot of the error you receive when trying to log in to your account, any notification from the casino informing you of account closure or confiscation of your balance, and share your communication with the casino when you attempted to resolve the situation, including the casino's responses.

Send the information to my email at tomas@casino.guru

Thanks in advance for your cooperation.

Hi. As I mentioned, I haven't been able to contact the casino since I can no longer access the platform. I've avoided contacting them via email, as it seems obvious they've banned me and consequently confiscated my balance. I'm attaching a photo of the email I received regarding the withdrawal cancellation and the screen I see when I try to log in.

Ciao. Come gia ho detto non ho avuto modo di parlare con il casinò non riuscendo più ad accedere alla piattaforma. Ho evitato contatti via email in quanto mi sembra ovvio che mi abbiano bannato e di conseguenza confiscato il saldo. Allego via email la foto dell'email ricevuta riguardo l'annullamento del prelievo e la schermata che mi trovo quando provo ad accedere.

Thanks for your reply.

Without any further evidence of the case, the issue can't be pursued. Kindly try to contact the casino again via email regarding the reasons or justification for the blocking of your account and withholding of your balance, and send me their response to your inquiry.

Thanks in advance for your cooperation.

Hi, it's been several days since I contacted the casino via email. I haven't received a response.

Salve, sono passati diversi giorni da quando ho contattato il casino via email. Non ho ricevuto alcuna risposta.

Dear Ammo,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Mirka (miroslava.d@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Ammo,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Wazamba Casino representative to join this conversation.

Dear Wazamba Casino,

Could you please provide clarification regarding this case? Please also include supporting evidence.

Thank you in advance.

Dear Ammo,

Thank you for reaching out to us.

Please be informed that your case is currently under review and you will be contacted as soon as possible with further information.

Thank you for your understanding.

Kind regards,

Wazamba Team

Dear Wazamba Casino,

We will be waiting for your update.

Thank you for your cooperation.

Dear All,

Thank you for your patience.

We would kindly like to apologize for the delay in this case.

Please be informed that we are currently awaiting further details of the claim and will contact you as soon as possible.

The request has already been marked as priority.

We thank you for your understanding.

Kind regards,

Wazamba Team

Dear Wazamba Casino,

We will be waiting for your update. We would greatly appreciate it if you could provide clarification and evidence at your earliest convenience. Thank you for your attention to this matter.

We are extending the timer by 7 days. If the casino fails to provide sufficient clarification in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear All,

Thank you for your patience.

Dear Mirka,

We would kindly ask you to check your emails where we provided further evidence in this case.

Please do not hesitate to contact us in case of further questions.

Kind regards,

Wazamba Team

Dear Ammo,

We have thoroughly reviewed the evidence provided by the casino regarding the disputed balance. The information indicates that while you were playing roulette, your behavior fell outside of the ordinary casino play, and is generally against the Terms and Conditions in online casinos generally. Such play is often flagged by the casino’s anti-abuse system, which is why I encourage you to refrain from this type of gameplay to prevent similar issues in online casinos in the future. Based on our evaluation of the available evidence, we are unable to determine that the casino acted unfairly in closing your account and deducting the disputed balance. Consequently, we are regrettably unable provide you support in this case.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern or a new issue that needs to be looked into, our team is here and ready to support you.

Best regards,

Mirka