Wazamba Casino - Pelaajan bonus on evätty.

I have deposited 2700/- INR on Friday, I selected weekend bonus offer and deposited money, after depositing money I didn't received bonus, I contacted many times and after 24 hours they refused to give bonus money with reason that I did not deposited on Friday, I have all proofs and sent them but they say sorry you will get in next deposit, The bonus offer was 50% and spins.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wazamba Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Your communication with Matilde, the support agent from the screenshot, when did it take place?
• Have you received any bonuses from the casino in the past?
• Have you decided to play with the deposited funds?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Yes I started playing after deposit, I saw that bonus is not credited but I know sometimes it may take a while to credit bonus so i started playing with deposited money after some hours when I not received bonus then I contacted casino but they told me you did not deposited on Friday, I sent them screenshots and time of payment but they refused to credit bonus and FS both.

Hello SHIV7448,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Will anyone respond?

My apologies for the late response.

If you decide to play, it might be technically impossible for the casino to credit the bonus that is related to the deposit in question.

In this situation, we are unable to ask the casino to credit the bonus. Since we also can't penalize the casino for not giving you a bonus, there is little we can accomplish going forward.

Due to the aforementioned reasons, we will now proceed to close this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into problems with any online casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.