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Been told to resubmit my request for my deposit twice now. Went to check if it was still processing this morning and it’s not and I didn’t even receive an email telling me it got denied. Starting to get very annoyed as nobody is even giving me a reason it’s been denied after I’ve asked. My account is verified it is under my daily withdrawal limit. Seems like I’m being scammed

Dear Ljm6204,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please post here a screenshot of your withdrawal history?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Ljm6204,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.