Wazamba Casino - Pelaaja ei voi nostaa voittoja eikä päästä verkkosivustolle.

I initiated a withdrawal of 500 euros from this casino and it has not yet been received, although the normal wait time is 3 days.

I've tried to access their website and I can't, as it displays "the website is not secure".

I've never had this problem before, I've tried different browsers and devices and it's not working, I also can't access the live chat.

I have also written to support@wazamba.com and have not received a reply, it's almost as if the casino has disappeared and they haven't paid me my withdrawal.

Can you help me?

Hice un retiro de 500 euros en este casino y no me ha llegado, a pesar de que el plazo son 3 días.

He intentado acceder a su website y no me es posible, dado que me pone "el sitio web no es seguro".

Nunca antes me había pasado, he probado con distintos navegadores y dispositivos y nada, no puedo acceder tampoco al chat en vivo.

También he escrito a support@wazamba.com y no me contestan, es como si el casino hubiera desaparecido y no me han pagado mi retiro.

¿Pueden ayudarme?

Dear Losiax2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise when was the last time when you succeeded in accessing your casino account? How many days ago was the withdrawal requested? Was your account successfully verified in the past?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Losiax2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.