Wagered Casino - Pelaajan voitot viivästyvät – kotiutukset epäonnistuvat toistuvasti

I have documented this on the casino page here on CG.

For over 3 weeks I have been unable to withdraw my funds. Wagered repeatedly 'reject' or 'decline' the withdrawals. Any amount. The support email 'Simon' has given me every excuse under the sun, 'switching payment system', 'Failed with LTC, try ERC20'. I do everything and still all failed.

Fully Verified, had one withdrawal at the beginning of November and now suddenly nothing.

Only offer crypto

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Dear Titiforde,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue you are experiencing. To fully understand the situation, could you please clarify the following points:

• What is the exact date when you requested the withdrawal?
• What was the exact date of your last successful withdrawal, and how long did it take to be processed?
• Which payment method did you use for your previous successful withdrawal? Was it the same method you attempted to use this time?
• Were your winnings accumulated with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petra

If you read the screenshots you would see all this information.

Withdrawal originally requested over a month ago. CANCELLED/FAILED 10 times now.

Its all crypto. Withdrawal at end of oct took less then 48 hours.

Already said no bonus was used.

Thank you for your reply and for providing the previous details, titiforde.

To clarify the case:

• Could you let us know which other payment methods you have tried besides the ones already mentioned?
• Could you provide any additional communication you had with the casino? This can include screenshots, emails, or chat records. You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread.

Thank you again for your cooperation.

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

There are no other options for withdrawals.

You can see all the communications on the casino page discussion thread on your site.

Dear titiforde,

We have reviewed the information available, including the communications posted in the casino page discussion thread on the site.

Could you please let us know whether, in addition to this, you can provide any other communication or evidence (such as emails, chat transcripts, or screenshots) that would allow us to assess the case more thoroughly? You can send me all the documents to: petra.h@casino.guru or post your screenshots to the thread. As soon as I receive the evidence, I will escalate the case for further resolution.

Thank you again for your cooperation.

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 72 hours of submission, but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 1,000 complaints. Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I wish you would stop requesting the same information when I have been very explicit with the evidence and you even have members of the 'wagered' team communicate in the same discussion. This is just delaying the complaint moving forward.

I have no other communication other then the 10 examples of the withdrawal failing/rejecting (11 now as the BTC attempt has also not been processed) and emails from 'simon' at wagered telling me to do USDT ERC20, which I have done 3 times and it fails and rejects.

The casino is purpsefully not processing withdrawals and as you can see they now have no way of depositing.

Website is now gone

Dear titiforde

Thank you for providing all the necessary information.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver,Barborka (barbora.p@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Petra

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite Wagered Casino representative to join this conversation.

Dear Wagered Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Ive already told you website has gone. They've stolen peoples money, as I said they would.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear player,

I have attempted to contact the casino several times using all available contact details. Unfortunately, none of these channels appear to be functional anymore, and as you mentioned earlier, the casino’s website is currently closed and inaccessible. Based on this, it seems that the casino may have ceased its operations without properly addressing players’ withdrawals or complaints.

Without any cooperation or response from the casino, there is very little more we can do at this stage. For this reason, I will now mark the complaint as unresolved in our system.

I understand that this is not the outcome you were hoping for, and I’m truly sorry we couldn’t achieve a better result. Please note, however, that unresolved complaints negatively impact the casino’s rating on our website, which may eventually motivate the operator to address these issues if they resume operations. Should the casino respond at any point in the future, we will reopen the complaint and inform you by email.

Although the casino appears to be closed, I have checked the Anjouan license records and its license should still be valid until July 17, 2026. Therefore, I strongly recommend contacting the Anjouan Gaming Authority directly via their contact form:

https://anjouangaming.com/contact/

Even though this page is not specifically intended for dispute submissions, regulators often have additional tools and authority to deal with such situations, especially when a casino appears to have shut down without settling player balances, so it is still worth reaching out to them.

For general guidance on how to communicate effectively with regulators, you may also find the following information helpful:

https://casino.guru/submitting-complaints-to-regulators

If you have any further questions or need assistance with contacting the regulator, please don’t hesitate to let me know.

Kind regards,

Barbora