Wager Tales Casino - Pelaajan kotiutus on viivästynyt.

I withdrew €400 on March 1st, 2026, and the money hasn't appeared in my bank account yet. The live support chat told me it would take 7-21 business days; it's now been 26 business days as of today, and after 21 business days, the live support chat tells me the same thing every time.

Ich habe 400 € am 01.03.2026 in Auszahlung gemacht und das Geld ist bisher nicht auf meinem Bankkonto erschienen. Der Live Support Chat erzählt mir 7 -21 Werktage, mittlerweile sind es mit heute 26 Werktage und nach 21 Werktage erzählen mir die jedes mal das gleiche der Live Support Chat.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Eddy319,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra