WaBoom77 Casino - Pelaajan kotiutus viivästyy tilin sulkemisen vuoksi.

They have sent 5000 too my account which is closed and the payment never reached my account it was automatically returned to the sender and they refusing to acknowledge that and send me my money too my account provided... I've sent them statements and letters from my bank stating that the money was reverted but I get nothing but stuffed around by the support team

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When exactly did you submit your $5,000 withdrawal request?
• Did you select the withdrawal to be sent to a Revolut account that was already closed?
• When exactly was your Revolut account deactivated?
• Have you made any successful withdrawals from this casino in the past?
• Has the casino provided you with any explanations regarding returning the unsuccessful payment to your casino account? If so, have they specified when the funds should be traced and credited back?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

When I made the withdrawal it was the 16th January and the total withdrawal was 11,630. When they asked me if my bank details were correct for the withdrawal they asked it my BSB and account number were correct I replied yes... I didn't realise they were going too pay id me in so many different lots to my pay id not my BSB and account number which they asked me .... My revolut account was in the process of closing because I couldn't meet there deposit amount per month because I didn't have a wage going into the account.... I noticed that the casino was sending me money from pay id too the revolut account because I was getting notifications saying the money has been reverted and sent back too sender... I then msgs waboom77 and told them too stop sending too that pay id and I updated my pay id for the account that is same bank as the BSB and account on there end.... They then proceeded the next day too send me the remaining balance 6300 which I received with no issues.... The casino has denied the $5000 returned to there account and say that the funds were transferred successfully and they won't read my statement or notice from revolut saying that on the 16th the funds were not successful into my account they were automatically returned to the sender immediately the same day... I have had no luck getting the casino too send me the money that was returned to them over 8days ago now

I still haven't received any money from waboom77 there support team are not doing anything about it there just continuously send same preset msg no matter what I type .... Have you had any luck contacting someone from the casino

Thank you for the explanation. Please forward me a screenshot of your transaction history showing the withdrawal requests at veronika.f@casino.guru. Kindly include the communication between you and the casino customer support regarding the unsuccessful payments as well. I appreciate your patience and cooperation.

Dear Jared87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

They won't give me the withdrawal request they say theve sent it too me before and too scroll up the chat... But the chat doesn't let U go that far back there purposely doing this cause they know they still owe me $5000 ... I msg them every day too try get my money they never actually look at the statements and letters from my bank stating that the money was reverted straight back to the sender immediately and my balance was zero.... They just say the money was processed and I don't get any other response just the same msg

These are the payments made that were automatically returned to the sender

Dear Jared87

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Peter (peter.c@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Veronika

Hello there,

Thank you Jared87 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask WaBoom77 Casino for their help in resolving this complaint. We would like to know what the issue is with the withdrawal and what we can do to help the player receive their winnings.

Thank you!

Hey Peter thankyou for helping me with this..... All there gonna say is that the payments were processed and transferred to my bank account.... And there can be no further action can be taken...... No matter how many times I try explain too them $5000 they sent too my revolut account may have been processed but was not successful into my account and was automatically returned to the sender.... They don't look at my statements my transaction or nothing ... I have a baby on the way and I wanted too but things for her with that money I deserve too receive my winnings

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

May I ask how are U contacting the casino cause id like too know cause I haven't been able to speak with one human there all ai and U can't get no where with the conversation they just write the same shit repeatability

So if they don't reply then you just close the complaint and that's it

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter