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Vulkka is withholding my withdrawal and has not paid me. My account is verified, and despite contacting support several times, I only receive generic responses saying that the case has been forwarded to the financial department.

I would like Casino Guru’s help in resolving this issue and recovering the money owed to me. I can provide screenshots, withdrawal records, KYC verification, and all conversations with support.

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Dear Ronaldo7777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• When did you pass account verification in the casino?
• Since when have you been attempting to withdraw your winnings?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, Tomas.

Yes, I have successfully made withdrawals in the past. My account was verified . I have been trying to withdraw for almost two months. I did not accumulate my winnings using a bonus.

Thank you for your help.

Dear Ronaldo7777,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Dear Ronaldo7777,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Vulkka Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Vulkka Casino,

Please provide detailed information regarding the player’s issue. In particular, we need clarification on the reasons for the delay in processing the withdrawal.

Thank you for your cooperation and a timely response.

Best regards,

Samuel