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Hello ,

I'm having a problem verifying my account. I won a fairly large sum, and the casino is asking me for proof of a deposit of 2,000 PLN.

I have submitted this proof of payment approximately 28 times, but my verification is rejected every time. At this point, I don't know what else to do.

I have the impression that Vox Casino is deliberately using this method to delay the payout of my winnings.

I therefore kindly request your support and assistance in solving this problem.

Thank you in advance.

Best regards

Hallo ,

ich habe ein Problem mit der Verifizierung meines Kontos. Ich habe einen recht hohen Betrag gewonnen, und das Casino verlangt von mir einen Nachweis über eine Einzahlung in Höhe von 2.000 PLN.

Ich habe diesen Zahlungsnachweis bereits etwa 28 Mal eingereicht, doch meine Verifizierung wird jedes Mal abgelehnt. Inzwischen weiß ich nicht mehr, was ich noch tun soll.

Ich habe den Eindruck, dass Vox Casino diese Vorgehensweise bewusst anwendet, um die Auszahlung meiner Gewinne zu verzögern.

Ich bitte Sie daher herzlich um Ihre Unterstützung und Hilfe bei der Lösung dieses Problems.

Vielen Dank im Voraus.

Mit freundlichen Grüßen

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you received any specific reasons from the casino as to why your proof of payment was rejected?
• Have you used the same method of payment for all your deposits, or have there been different methods?
• Could you please forward your communication with the casino in relation to this issue? You can reach me via email at attila.g@casino.guru, or you can post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila