Vox Casino - Pelaajan kotiutus on viivästynyt.

Hello, on March 1st, 2026, I won €3600 at Vox Casino. Last year I also won €3500, which was credited to my account in one lump sum after 14 days.

On March 3, 2026, I was asked to verify my account again and provide proof of everything, including proof of deposit. I did all of this and received written confirmation on March 4, 2026, that everything was in order and I was verified. The confirmation also noted that the withdrawal period had been updated. So, as of March 4, 2026, the withdrawal period is 5 days according to the terms and conditions for this amount.

The five days have been up since yesterday. And this morning I got an email from Vox Casino recommending that I withdraw my winnings in €100 installments so that the payment provider actually sends the money. That's ridiculous! I'd have to cancel my request now, and the payment period for €100 is 14 days. That's pointless; what good would my winnings do then? I just don't know what to do. I don't want to argue with the casino.

The transaction history shows the status "Payment is being processed" for the 3,600 euros since March 1, 2026.

How should I behave now?

Kind regards, Sina H.

My username at VOX casino is the email address: [hidden by Casino Guru]

Hallo, am 1.3.2026 habe ich im voxcasino 3600 Euro gewonnen. Letztes Jahr waren es auch schon mal 3500 Euro, die kamen nach 14 Tagen in einer Summe auf mein Konto.

Am 3.3.2026 sollte ich mich nochmal verifizieren und alles nachweisen. Auch Einzahlungsnachweis. Habe ich alles gemacht und hatte am 4.3.2026 meine schriftliche Bestätigung dass alles in Ordnung ist und ich verifiziert bin. Mit dem Hinweis, die Auszahlungsfrist wurde aktualisiert. Also ab 4.3.26 5 Tage Frist lt.geschaeftsbedingungen bei dieser Summe.

Die 5 Tage sind seit gestern um. Und heute morgen bekomme ich eine E-Mail, das voxcasino empfiehlt mir, meinen Gewinn hundert Euro Weise auszahlen zu lassen, damit der Zahlungsanbieter das Geld auch rausschickt. Das ist doch voll blöd. Da müsste ich ja jetzt meine Anfrage stornieren und für 100 Euro ist die Zahlungsfrist 14 Tage. Das ist doch sinnlos, was hätte ich da von meinem Gewinn. Ich weiß nur nicht, was ich jetzt machen soll. Will mich mit dem Casino auch nicht streiten.

Im Transaktionsverlauf steht seit 1.3.26 bei den 3.600 Euro der Status: Auszahlung ist in Bearbeitung.

Wie soll ich mich jetzt verhalten?

Freundliche Grüße, Sina H.

Mein Benutzername im VOX casino ist die E-Mail Adresse: [hidden by Casino Guru]

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you contacted the casino to ask about the status of your pending withdrawal request? Have they advised you whether it is necessary to cancel it, or whether the recommendation to withdraw your winnings in installments applies to already pending withdrawal requests?
• Which payment methods have you used so far to deposit and withdraw funds at this casino?
• Are there higher withdrawal limits available when using different payment methods?
• How many pending withdrawal requests are you allowed to have in your account at the same time?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika