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Viability of the casino.request for documents such as proof of address

Viabilidade do casino.pedido de documentos como comprovativo de morada

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear betec6,

Thank you very much for submitting your complaint. I understand how upsetting it can be to feel that a casino hasn’t informed you properly about the verification process.

However, most casinos perform the verification at some point, sooner or later - some casinos don't let players make deposits before they submit documents, and other casinos let players withdraw the first or a few smaller withdrawals without it, but most often, casinos ask for documents at the point of the first withdrawal. All licensed casinos are required to verify the identity of their players to prevent fraud, ensure secure payments, and comply with legal regulations.

We advise that you comply and submit all documents that the casinos have asked. The sooner that verification is approved, the sooner the casino can process your transactions smoothly.

Let me know if you need more help.

Dear betec6,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru