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Hello, I withdrew my money on 18.02 and since that nothing happened. In the official rule the withdrawal should be proceded not later than in 3 business days. I am waiting more than one week. The Casino on purpose prolong my wothdrawal without any concrete piece of information. Please support. I have the impression that they are scammers.

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Dear MagdaD,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

O thank you. I attach the screemshots as well for the proof.

Hello, my withdrawal is perfumy since 18.02 so it passes 2 weeks. No one in the chat or e-mail is able to support me how long should I wait for my payment. Could you Please support?.

Dear MagdaD,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, unfortunately not at all. I have been waiting sińce 18.02,my account does not need the verification,according to the „support" it is small delay and nobody is able to say how long does it take to get my money back🤷‍♀️🤯🤡. It is simple scam I presume or they are playing time waiting if I maybe withdraw my money and lose it. I really do not know.

The best thing is the same words: sorry, be patient repeated by chat GPT all the time. I hopę that a lot of people will see that claim to avoid such places. In Viperwin if you lose money-you lose, when you win - you lose either.

No I have to wait 7 days for your reply? And then next 7 days for the reply of the Casino? Am I understand correctly?

Dear MagdaD, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear MagdaD,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Karla