VIP Casino - Pelaaja ei pääse VIP Casinon tilille.

I used to plat at VIP Casino. I was away for a while. Now I am back and tried to log into VIP Casino, but I cannot. I tried 3 times, but no luck. I am wondering if VIP Casino has gone bankrupt. I have some money in the VIP Casino account. Please help.

You may reply me on [removed by casino.guru admin]

Thank you.

Claudius ****

Dear claudepais,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with VIP Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do you have any proof of a remaining balance on your casino account?
• Have you contacted the casino regarding the issue? With what result?
• Have you attempted to withdraw your winnings from the casino in the past?
• Was your account verified?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear claudepais,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of claudepais. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Message from the player:

I did write to VIP Casino stating that I cannot play their games.

They replied saying that they have received my request and they would get back to me very soon. But I have not heard for at least 15 days now. Please let me know what should be my next step. Thank you.

Claudius 

Dear claudepais,

• Do you have any proof of a remaining balance on your casino account?
• Have you attempted to withdraw your winnings from the casino in the past?
• Was your account verified?
• Could you please share with me your communication with the casino so we may review your attempts to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I have them another email, but no answer. It looks like they have gone bankrupt. I have about $3501 to my credit. I have given up on VIP Casino unless otherwise you want to help. At present I am in Ontario and hope to be back in YVR in February 2025. I am open for suggestions. Thank you

Claudius ****

Dear claudepais,

Without proof you attempted to resolve the issue with support we cannot proceed. Kindly send me the most relevant exchange with casino support you saved. Forward the information to my email at tomas@casino.guru

I apologize for any misunderstanding and the inconvenience.

Dear claudepais,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.