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I placed a bet on bonanza billion machine the amount was deducted but didn't play the spins and it has been 6 days with issue not resolved

Dear malsabbaghh,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that the bet has remained unfinished? Do you see this bet in your game history? Does it have any result - win/loss?

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear malsabbaghh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.